[Hiring] Foundation & Marketing Technology Specialist @Best Best & Krieger LLP

Role Description

The Marketing Technology & Foundation Specialist supports BBK's Marketing Team by helping maintain and continuously improve the systems and processes that drive the firm's marketing and business development efforts. This position supports the ongoing development of Foundation, the firm's experience management platform, and other marketing technology tools.

As BBK continues to expand its use of Foundation, this role offers the opportunity to help shape the platform's continued evolution, adoption, and long-term success across the firm.

Foundation is the primary focus of this position. The role is responsible for:

• Maintaining high-quality experience data
• Supporting user adoption
• Developing training resources
• Preparing reports and dashboards
• Participating in system enhancements and testing
• Identifying opportunities to improve processes and data quality
• Email marketing, reporting and analytics, website content management, and other marketing technology functions

Qualifications

• Experience supporting or administering Litera Foundation, including user adoption, training, reporting, data governance, testing, or implementation activities, is strongly preferred.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail and a commitment to data quality.
• Ability to manage multiple priorities, work independently, and build collaborative relationships across departments.
• Excellent written and verbal communication skills, including experience developing documentation, conducting user training, and supporting user adoption.
• Experience with content management systems (CMS), email marketing platforms, or similar marketing technology tools is preferred.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Professional discretion and sound judgment in handling confidential information.

Requirements

• Bachelor's degree in Marketing, Business, or a related field, or equivalent combination of education and experience.
• Three to five years of experience supporting marketing technology, experience management, CRM administration, knowledge management, or related business systems.
• Experience in a law firm or other professional services environment is preferred.
• Demonstrated experience supporting or administering Litera Foundation within a law firm or other professional services environment is strongly preferred.

Benefits

• The reasonably expected pay scale for this position is $84,000 to $97,000 annually ($43.08 - $49.75/hour), non-exempt.
• The actual salary within that range will depend on the selected candidate’s years of experience.
• Best Best & Krieger is an equal opportunity employer.

Work Environment

• This position is preferably based in the Pacific Time Zone to best support the Marketing Team’s business hours.
• This position is primarily remote and is performed in a professional home-office or other approved remote-work environment.
• The employee is expected to maintain a workspace that supports productivity, confidentiality, reliable communication, and the secure handling of company and client information.