[Hiring] EMEA Site Merchandiser @Microsoft

Role Description

The Global eCommerce and Web team at Microsoft owns the online store experience across Windows, Microsoft 365, Surface, Copilot, and Xbox. We are looking for an eCommerce Site Merchandiser for Surface to join our Global eCommerce and Web team supporting the EMEA region.

In this role you will own the Surface online shopping experience for the EMEA Microsoft Store, creating and executing merchandising strategies that drive Surface and accessories revenue. You will manage the Surface category pages and buy flows, ensuring every customer can easily discover, compare, configure, and buy the right device. You will use personalization and experimentation tactics, together with data, analytics, and customer insights, to improve the Surface customer journey and increase conversion.

You will work closely with a range of teams, including:

• Surface Category and Product Marketing teams
• EMEA Site Merchandising
• Regional Digital Sales
• Integrated Marketing
• Store Studio and Production Operations

You will also drive SEO planning and implementation for Surface pages in EMEA, collaborating with the global SEO team and the EMEA SEO virtual team, executing changes alongside the EMEA Site Merchandising Lead and fellow category site merchandisers.

We are looking for an action-oriented, out-of-the-box thinker who is comfortable using data, turning it into actionable insights and identifying optimization opportunities.

Responsibilities

• Plan and execute Surface merchandising strategies across category pages, product detail pages, comparison and configuration experiences, and buy flows.
• Collaborate closely with key partners, including the WW Surface Site Merchandising Lead and global stakeholders.
• Create, curate, and optimize customer journeys that maximize learning and buying for our customers.
• Tell compelling Surface stories through product and merchandising messaging and assets.
• Collaborate with Store Studio and other regions to develop visual mock-ups for Surface pages and launches.
• Apply strong project management across a variety of tasks with differing deadlines and priorities.
• Work with Production Operations to determine the launch mode and schedule for Surface launches and page updates.
• Lead EMEA site merchandising post-mortems and the consolidation and sharing of best practices.
• Partner with the Site Merchandising Features PM and UX Design/Studio teams to build requirements for improved customer experiences.
• Orchestrate SEO actions for Surface in EMEA with the global SEO team.
• Lead the EMEA site merchandising implementation of Surface product launches, refreshes, and end-of-life transitions.
• Use Adobe Analytics fluently to report on and analyze web data.
• Design and run statistically significant experiments to reach validated answers.
• Use personalization and targeting schemas and tools to create tailored experiences.
• Prepare and present weekly and monthly Surface performance reporting.

Qualifications

• Experience in eCommerce site merchandising, including customer journey optimization and category or product page management.
• A Bachelor's or Master's degree in Business, Marketing, Economics, or a related field.
• Experience in digital marketing or with consumer electronics and devices is an advantage.
• Experience planning, executing, measuring, and optimizing consumer eCommerce site merchandising.
• Experience in site usability, A/B testing, personalization, and optimization.
• Strong project management skills with close attention to detail.
• Ability to work across a variety of tasks under pressure.
• Strong written and verbal communication and presentation skills.
• Experience with Adobe Analytics and the ability to analyze data.
• Passion for the customer experience and understanding customer behavior.
• Strategic thinking and sound decision-making.
• A proactive, collaborative team player.
• Proficiency in Microsoft Office, especially PowerPoint and Excel.

Benefits

• The typical base pay range for this role across the United Kingdom is £61,900.00 - £105,500.00 per year.
• The typical base pay range for this role across Ireland is €60,300.00 - €102,600.00 per year.

Company Description

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.