[Hiring] Email & SMS Production Specialist @Dr. Berg Nutritionals

Role Description

The Email & SMS Specialist owns the hands-on execution of email and SMS/RCS program, allowing leadership to focus on lifecycle strategy and testing priorities.

• Build, schedule, and send campaign flows in Klaviyo.
• Carry out segmentation and A/B tests as planned.
• Self-check every build before it moves to the QA step.
• Own the build accuracy, on-time delivery, and SMS compliance elements.
• Monitor deliverability and flow health, assess issues and escalate before revenue is affected.
• Directly strengthen customer engagement and drive revenue growth.

Qualifications

• 2–4 years of hands-on experience building and sending email and SMS campaigns and flows in a DTC or ecommerce environment.
• Proven Klaviyo troubleshooting expertise across flow triggers, event/profile data, filters, segmentation logic, and integrations.
• Working knowledge of HTML and CSS for email, including troubleshooting rendering issues across email clients and devices.
• Experience executing SMS campaigns and flows, with an understanding of TCPA and carrier compliance requirements.
• Disciplined approach to QA, including proofing, link testing, and rendering checks.
• Experience setting up A/B tests in an email or SMS platform and tracking campaign and flow performance metrics.
• Proven ability to manage a high-volume send calendar and meet deadlines consistently.
• Clear communicator who works well with copywriters, designers, and strategists.

Requirements

• Klaviyo certification(s) (preferred).
• Experience with Shopify and its Klaviyo integration.
• Familiarity with email deliverability best practices.
• Experience with RCS messaging.
• Experience in the health, wellness, or supplement industry.

Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company.
• 80 hours of paid vacation after one year of employment, with additional PTO that grows with tenure.
• 40 hours of personal days each year for rest and life.
• Paid gym membership to support health and well-being.
• 7 paid holidays.
• 50% discount on all Dr. Berg products.
• Fully remote work with a strong emphasis on healthy work–life balance.