[Hiring] Director, Promotions and Loyalty Strategy @dentsu

Role Description

The Director, Loyalty and Promotions Strategy will lead in designing next generation, interactive loyalty that enable our clients to build strong, enduring relationships with their most valued consumers. By combining marketing expertise, business analysis, and problem solving you will set the strategic direction and program definition for clients that include leading global brands across a variety of verticals, including retail, CPG, restaurant, finance, regulated industries, and travel. You will work collaboratively across a team of strategy colleagues and cross-functional team members in delivering comprehensive consulting engagements across a dynamic portfolio of clients.

You will be joining an innovative and growing team that uniquely combines the strategic acumen of a consulting firm with the creative flair of a marketing agency. We are passionate about delivering great work that is actionable and valuable to clients and this role will play a significant role in driving our continued growth and leadership in the market.

Responsibilities

• Lead consulting engagement delivery in partnership with a cross-functional team across phases that include discovery, strategy, program design, user experience, business case, and road-mapping.
• Utilize your expertise and experience across disciplines of loyalty marketing, retention marketing, customer engagement, customer experience, customer strategy, and CRM to deliver significant client value.
• Focus on defining strategies that create moments of engagement across the customer lifecycle that drive sustainable, emotional connections between the consumer and brand.
• Utilize data and analytics to inform program opportunity, define the business case, and outline success measures.
• Create strong internal partnership with cross-functional team members – building collaboration that spans the disciplines of creative, technology, data insights, and account management.
• Develop strong client relationships and establish influence with key client decision makers.
• Build and maintain subject expertise across the loyalty domain - including trends, best practices, and thought leadership.

Qualifications

• 7+ years of experience in a strategic role at a management consulting firm, strategic marketing agency, or in marketing strategy / customer strategy leadership for a Fortune 500 company.
• Demonstrated experience and expertise in a combination of the following disciplines: loyalty marketing, retention strategy, customer experience management, customer engagement, customer strategy, and CRM.
• Strategic thinker able to derive and synthesize insights to provide comprehensive analysis and actionable recommendations for impactful client-facing deliverables.
• Accomplished in combining creativity and critical analysis to storyline recommendations to marketing leaders - leveraging well-developed PowerPoint skills to create compelling presentations with a strong narrative and effective communication skills to engage senior clients.
• Demonstrated analytical approach – with strong quantitative skill set to derive data-driven recommendations, inform the financial business case, and evaluate program performance.
• Highly collaborative, with strong leadership ability -- combining the toolset and presence to lead both engagement team and clients alike.
• Proven growth mindset – eager and fast to learn, adept in taking on new challenges, and committed to enabling continuous improvement.
• Diligent, disciplined, and accountable - comfortable in performing at a high-level in a dynamic, sometimes ambiguous, deadline-driven environment.

Requirements

• The annual salary range for this position is $113,000-$145,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.