[Hiring] DIRECTOR CONSUMER & CULTURAL INSIGHTS @Jack In The Box

Role Description

This role is responsible for leading Jack in the Box’s Consumer Insights function and learning agenda, translating a deep understanding of consumer needs, behaviors, motivations, and barriers into actionable insights that embed the consumer voice in cross-functional decisions across the brand, communications, menu, innovation, value, digital experience, and the restaurant experience that will drive brand and business growth.

Qualifications

• Bachelor's degree in Marketing, Market Research, Psychology, Sociology, Anthropology, Economics, Statistics, Business Administration, or related field required. Advanced degree preferred.
• 10+ years of progressive experience in consumer insights, market research, customer insights, brand insights, innovation research, or related disciplines, including leadership responsibility.
• Experience within Restaurant, Consumer Products, Retail, Hospitality, or other consumer-driven industries strongly preferred.
• Demonstrated experience leading both qualitative and quantitative research and influencing senior stakeholders.
• Experience managing complex research portfolios, budgets, and external technology and research partners required.

Requirements

• Champions the consumer voice while maintaining objectivity and strong commercial judgment.
• Builds strong partnerships across Marketing, Culinary, Digital, Operations, Technology, Analytics, and agency teams.
• Communicates consumer learning simply and persuasively to senior leadership.
• Develops high-performing teams through coaching, accountability, engagement, and talent development.
• Maintains high standards of integrity, confidentiality, transparency, and sound business judgment.
• Demonstrates intellectual curiosity and consistently seeks to understand the reasons behind consumer behavior.
• Transforms complexity into clear insights, implications, and recommendations.
• Challenges assumptions constructively and uses evidence to improve decision quality.
• Balances research rigor with business speed, cost, and the level of risk associated with the decision.
• Possesses deep expertise in qualitative and quantitative consumer research methodologies.
• Strong experience with segmentation, usage and attitudes, concept testing, product testing, creative evaluation, brand research, customer journeys, and foundational learning.
• Strong understanding of consumer behavior, decision making, occasions, need states, cultural trends, and category dynamics.
• Ability to translate business questions into focused learning plans and appropriate research designs.
• Demonstrated ability to synthesize multiple research and data sources into a clear point of view.
• Strong knowledge of research quality, sampling, questionnaire design, analysis, privacy, and ethical standards.
• Strong organizational and project leadership capabilities.
• Proficient knowledge of personal computers and Microsoft Office 365 (i.e., Word, Excel) as well as modern research, survey, community, analytics, and visualization platforms.
• Demonstrates integrity and ethical behavior.

Benefits

• Competitive salary and Total Rewards package that includes: medical, dental, vision, Health Spending Account (HSA), Flexible Spending Account (FSA), Life and Disability Plans, 401(k) plan with company match, Legal Plan, Pet Insurance, Tuition Reimbursement, and Employee Assistance Program.
• Our culture is fun and innovative – ‘Work Happy’ with us!

Physical Requirements

• Ability to communicate clearly in person and on the telephone.
• Ability to operate a computer keyboard.
• Ability to travel approximately 20-25% of time as business needs require.