[Hiring] Digital Marketing Account Manager @Digital Shift

Role Description

If you're tired of the churn-and-burn agency model, and you want to own the strategy for a roster of home service pros you actually know by name, keep reading.

We're looking for a self-motivated strategist who can command a Zoom room and turn GA4 numbers into a story a home service business owner actually cares about. The kind of leader who spots the risk before the client does, brings the recommendation before anyone asks for it, and turns data into human connection. We're not looking for a middleman. We're looking for the bridge between client ambition and measurable growth.

If you've outgrown coordinating everything and deciding nothing, this is the role that shifts your career.

Qualifications

• 3+ years of digital marketing experience, with at least 2 years in a client-facing account management role (agency experience strongly preferred)
• Working knowledge of the digital marketing pillars: SEO, Local Search and Google Business Profile optimization, Local AI Search (GEO/AI-driven local visibility), paid social, video, content strategy, and email marketing
• Fluent in the reporting side of Google Analytics 4, Google Search Console, Google Business Profile, Meta Ads Manager, TikTok, and YouTube
• Proven ability to manage client budgets and make smart trade-offs across channels
• Extremely organized. You can juggle multiple accounts, deadlines, and stakeholders without dropping a thread.

Requirements

• Serve as the lead point of contact for a curated portfolio of client accounts, managing expectations and building long-term trust
• Translate client business goals into integrated digital marketing strategies across SEO, Local Search and Google Business Profile, Local AI Search (GEO/AI-driven local visibility), paid social, video, content, and email
• Wrangle our internal geniuses (SEO wizards, paid media hawks, designers, developers, video producers, and creative leads) so the vision in your head actually ends up on the client's screen, on time and on budget
• Own the strategic roadmap for each account, building 6-to-12 month growth plans that move clients from local visibility to regional dominance
• Spot risks and opportunities before clients do, and bring proactive recommendations to every call instead of waiting to be asked
• Manage client marketing budgets, allocating spend across platforms for ROI and lead quality (10 booked jobs beats 100 form fills every time)
• Analyze campaign performance using Google Analytics 4, Google Search Console, Google Business Profile Insights, Meta Ads Manager, TikTok, and YouTube, then translate ROI, conversions, qualified leads, booked jobs, traffic, engagement, and video views into insights clients actually understand
• Lead monthly review calls and quarterly strategy sessions, presenting results and recommending next moves
• Onboard new clients and set the foundation for a strong, lasting partnership
• Be the calm centre when campaigns underperform. Diagnose what's off, point the right specialists at it, and communicate with clarity.

Benefits

• Work remotely within Canada: Work from wherever you do your best thinking.
• Real work-life balance: Your evenings and weekends belong to you, and we mean it.
• Vacation you can actually take: A teammate covers your accounts while you're away, so you come back to a plan, not a pile of fires.
• Leadership that has your back: If a client crosses the line, we step in. You're never on your own with a difficult account.
• Specialists do the execution: Dedicated SEO, content, and video teams create the deliverables. You own the strategy, the relationship, and accountability for making sure it all gets delivered.
• Trusted to run your accounts: You lead the client conversation and make the everyday account calls without three layers of approval.
• Quarterly performance bonus: Tied to client NPS and account retention. When your clients win, you win.
• Performance-based pay increases: Your compensation grows as your results do.
• A clear growth path: From Account Manager to Senior Account Manager and beyond, earned on results, not tenure.

Company Description

Since 2007, Digital Shift has cut through the agency noise by building strong relationships, creating inclusive spaces, and delivering real results for home service businesses across Canada and the US. We believe every client is more than a number and every campaign is a chance to empower, connect, and grow. Join us and help make digital marketing more human.