[Hiring] Digital Experience Associate @RKD Group, Inc.

Role Description

RKD Group is seeking a Digital Experience, Senior Specialist to achieve breakthrough results that make a positive impact in this world. This role is a foundational position designed to develop core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Key Responsibilities:

• Client Service & Support
  • Support the account team in serving client needs and ensuring a positive client experience
  • Assist in preparing client-facing reports, presentations, and meeting materials
  • Participate in and help document notes from client meetings and calls
  • Monitor client satisfaction and flag issues or opportunities to the account lead
• Project Coordination
  • Coordinate the fulfillment of digital projects across RKD internal teams including creative, data, technology, media delivery, organic social, SEO, marketing science, and direct mail
  • Track project timelines, deliverables, and milestones in partnership with Pod Managers
  • Maintain accurate project documentation and status updates
• Digital Program Support
  • Support the execution and monitoring of digital programs including email, digital media (paid search, paid social, programmatic), conversion rate optimization (CRO), and texting
  • Pull and compile performance data from platforms and internal reporting tools
  • Assist in identifying trends, anomalies, and opportunities in program performance
• Strategy & Reporting
  • Assist in the development of strategy documents, budget trackers, and projection models under the direction of senior team members
  • Learn to analyze reports and contribute observations and recommendations

Qualifications

• Bachelor's degree in marketing, communications, nonprofit management, or related field
• 1–2 years of experience in digital marketing, account coordination, or a related discipline – could include internships
• Strong organizational and communication skills
• Familiarity with digital marketing channels (email, paid media, social) preferred
• Eagerness to learn in a fast-paced, client-service environment

Requirements

• Location: remote
• Pay Range expected for the position: $60,000 - $70,000 annually
• The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate

Benefits

• RKD Group offers highly competitive compensation commensurate with experience
• A full range of benefits

Company Description

RKD Group is a direct response marketing and advertising agency headquartered in Dallas, Texas, that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.