[Hiring] Digital Content and Marketing Coordinator @International Rescue Committee

Role Description

IRC is seeking a Digital Content & Marketing Coordinator under the direct supervision of the Information and Referral Service Manager and will support the Washington Immigrant Information Center (WA-Immigrant.Info). The Digital Content & Marketing Coordinator will be responsible for development, management, and dissemination of quality, verified, and relevant client-facing information. They will manage the social media strategy and dissemination of content on the Washington Immigrant Information Center’s Facebook and Instagram pages. The position is integral within the team and will work closely with Specialists in publishing content through digital and other diverse channels based on need and responding to clients’ information needs.

Major Responsibilities

• Ensure content is accurate, complete, easy to understand and engaging
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team
• Define, implement, and monitor digital advertising campaigns – both paid and organic
• Publish relevant and appropriate content on the Washington Immigrant Information Center digital platforms
• Monitor traffic and other feedback emanating from Washington Immigrant Information Center platform
• Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
• Use the translation-management software and other tools to prepare content for publication
• Continuously ensure that the editorial content is up to date
• Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites
• Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy
• Work with Information Technology team to resolve technical issues across platforms
• Contribute to drafting reports on Washington Immigrant Information Center content
• Coordinate with Digital Content Creator to develop social media posts, captions, graphics, and overall dissemination schedule
• Manage article workflow, including drafting initial copy, coordinating with legal team as needed, working with external translation vendor, and organizing translations on Box and in Monday.com.

Staff Support

• Provide technical guidance for clear and accessible information provision to Specialists
• Manage content calendar in Monday.com

Key Working Relationships

• WA-Immigrant.Info team (Manager, Specialists)
• IRC Asylum & Protection Technical Unit
• WAMASSP
• Other IRC WA teams
• State Agencies and local stakeholders

Success Factors

The ideal Digital Content & Marketing Coordinator is extremely proactive, detail-oriented and organized. They value accurate and error-free content development and dissemination. They are self-directed and reliably complete tasks. They are diplomatic and able to work with a range of peers to gather and verify information. They are tech- and social media-savvy and quick to learn new tools.

Qualifications

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.

Requirements

• Minimum 2+ years of reporting, writing, or editing experience
• Minimum 2+ years of digital content management experience, including for online platforms and social media
• Knowledge of graphic design software (Canva or Adobe Products) preferred
• Knowledge of SEO best practices and experience using CMS
• Knowledge of immigration and refugee issues; previous work experience in the immigration field desired

Demonstrated Skills & Competencies

• Exceptional writing, editing, and proofreading skills with a keen eye for detail
• Excellent communication and collaboration skills
• Strong interpersonal skills and high emotional intelligence
• Ability to work independently with remote management
• Fluency in English required
• Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality
• Project management experience preferred

Working Environment

Standard, professional office environment; primarily remote-based

Compensation

Pay Rate: $32-$35.50. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.