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Customer Advocacy Program Manager
@Remote
[Hiring] Customer Advocacy Program Manager @Remote
Mar 19, 2025 - Remote is hiring a remote Customer Advocacy Program Manager. đź’¸ Salary: $77,150 - $115,750 usd. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves leading Remote’s Customer Reference Program, engaging satisfied customers to share their experiences and drive sales and marketing success.
- Gather, organize, and present impactful customer stories, including case studies and testimonials.
- Collaborate with marketing and sales teams to integrate customer stories into key materials.
- Manage Remote’s presence on major review platforms, monitor feedback, and help refine the company’s reputation globally.
Qualifications
- Proven experience in customer marketing, advocacy, or a related field.
- Strong project management skills—ability to manage multiple initiatives, deadlines, and stakeholders.
- Proficiency in tools like Salesforce, HubSpot, and advocacy platforms.
- Experience managing customer reviews and reputation on platforms like G2, Trustpilot, and Capterra.
- Fluency in English (written and spoken).
- Experience working remotely is a plus but not required.
Requirements
- Curate and present customer stories, ensuring they are well-documented and effectively communicated.
- Maximize the impact of customer evidence by integrating testimonials and case studies into sales and marketing materials.
- Manage Remote’s presence on global review platforms, monitor customer reviews, and respond appropriately.
Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours (async)
- 16 weeks paid parental leave
- Mental health support services
- Stock options
- Learning budget
- Home office budget & IT equipment
- Budget for local in-person social events or co-working spaces
Application process
- Interview with recruiter
- Interview with hiring manager
- Interview with executive
- Bar Raiser Interview
- Prior employment verification check
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Marketing
Marketing
|
Salary
đź’¸
$77,150 - $115,750 usd
|
Remote
Location
USA
|
|
Job Type
contract
|
Posted
Mar 19, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
