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Sales / Business
Retail Client Solutions Manager
@American Bankers Insurance Company of Florida
[Hiring] Retail Client Solutions Manager @American Bankers Insurance Company of Florida
Mar 30, 2025 - American Bankers Insurance Company of Florida is hiring a remote Retail Client Solutions Manager. đź’¸ Salary: $86,000.00 - $143,700.00. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position will be responsible for the development and implementation of client and product initiatives.
- Support clients in device and product protection, including extended service protection on devices and products in the retail and aftermarket space.
- Lead client initiatives to provide solution guidance during the sales intake process.
- Onboard and lead initiatives once they kick off.
- Represent Assurant products and solutions in a client-facing role.
- Guide clients toward the right solution decision based on their unique needs and systems.
- Advocate for clients to all Assurant stakeholders throughout the initiative process.
What will be my duties and responsibilities in this job?
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Solution Implementation & Follow-up:
- Execute client & product delivery of complex solutions supporting client, product, and Assurant’s vision and culture.
- Responsible for documentation and process/system flows in an easy-to-understand format for internal and external parties.
- Thorough documentation and detailed research of the client, problem, and solutions to help with adoption.
- Work alongside senior team members to implement product and client solutions that achieve intended outcomes.
- Solutions can include new client onboarding, client requested features, Assurant platform improvements, new product features, and operational improvements.
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Operational Support:
- Assist in coordinating cross-functional teams from IT, Operations, Marketing, Finance, and Product to support the execution of client and product solutions.
- Ensure smooth transition of projects from development to implementation, working closely with operational teams.
- Identify process improvement opportunities using data-driven insights to enhance the efficiency of project delivery.
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Process Re-engineering & Tool Utilization:
- Support process re-engineering efforts by identifying inefficiencies and working on solutions to streamline workflows.
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Project Oversight:
- Assist the client, product & Implementation teams to manage all critical elements from concept to solution design, to financial modeling, journey mapping, testing, evaluation, and rollout.
- Oversee project management, sometimes leading the project internally and externally when the project demands it.
Qualifications
- Bachelor’s degree or higher
- Minimum 3 years of progressively more responsible experience in business leadership roles as well as expertise with clients and/or prospects
- Experience as a Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager a plus
- Experience in the service contract industry preferred
- Excellent oral and written communication skills
- Excellent organizational and planning skills
Requirements
- Able to understand and manage through complex issues and proven ability to develop solutions that generate favorable results
- Proven understanding of how processes and systems interact
- Demonstrated track record of successfully designing and implementing solutions
- Organized and structured in thought, approach, and communication
- Experience working in an Agile development environment
- Knowledge and experience in extended service contracts, and/or the service industry
- Extensive understanding of industry and emerging trends desired
- Able to successfully navigate through organizational complexity
- Able to process complex time-sensitive data and information from multiple sources, make decisions and communicate actions
- Able to manage multiple projects concurrently
- Has professional presence, polish, and demeanor to engage with clients
- Able to build trust, respect, and rapport while successfully influencing internal and external stakeholders to achieve a common goal
- Able to connect personally, demonstrate knowledge of client’s business and communicate our value
- Able to drive change effectively and deliver on results
- Demonstrates comfortable confidence
Benefits
- Pay Range: $86,000.00 - $143,700.00
- Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
- Expected application deadline is 04/02/2025
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
$86,000.00 - $143,700.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
