[Hiring] CRM Specialist @Tripadvisor

Role Description

As CRM Specialist for the CRM Operations team, you will play a critical role in executing Tripadvisor communications with members via commerce streams, member newsletters, and content collection communications. The ideal candidate will have a combination of email marketing experience, project management skills, and the ability to communicate effectively regarding project status and email analytics.

• Production of email campaigns, app push notifications, and site banners/interstitials
• Work within our marketing automation platforms to produce audiences, campaign logic, and templates based off of technical specifications
• Assist with translation requests (we send in many languages)
• Heavily test all work to preemptively catch bugs, plus approve work of teammates by following our QA process
• Assist managers in ad-hoc projects

Examples:

• Tripadvisor sends multiple highly visible emails each week to tens of millions of people in many languages across the globe.
• This person will be producing and sending 3-5 campaigns each week, including creating templates by updating copy, images, links, etc. within our template editor tool.
• Focus is on the execution of the email, push, and site marketing campaigns.

Qualifications

• Meticulous attention to detail with a clear, methodological approach to problem solving
• Experience working in a CRM role in a high energy online environment
• 2+ years of email production experience in a corporate setting, with a strong focus on B2C
• Experience building campaigns in the customer engagement platform, Braze, is a plus
• Comfortable multi-tasking in a fast-paced environment, with the ability to manage large cross-functional projects and numerous weekly launches
• Patience and professionalism when more clarification is needed or requirements change
• Strong communication skills that enable you to engage with senior leaders and internal stakeholders

Requirements

• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work

Benefits

• Competitive compensation packages, including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle
• Flexible schedule promoting work-life balance
• Donation matching for qualifying charitable donations annually
• Tuition assistance for qualified programs
• Lifestyle benefit for personal spending on travel, wellness, or other preferences
• Travel perks including discounts
• Employee assistance program with resources for life’s challenges
• Health benefits with great coverage and competitive premiums
• Generous referral scheme for referring successful candidates