[Hiring] CRM Manager @Monzo

Role Description

We are looking for a proactive and passionate CRM Manager to help us deliver CRM campaigns across Monzo's products offerings. The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

Qualifications

• Hands-on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys.
• Experience using a CRM platform for delivery (Braze, ideally).
• Fintech or Financial Services experience.
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions; Looker experience is an advantage.
• Experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives.
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities.
• Ability to organise priorities with stakeholders effectively.
• Collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer.
• Problem-solving mindset - able to solve potential problems or suggest alternative ways to achieve the desired outcome.
• Excited about what we do at Monzo.

Requirements

• Executing customer lifecycle CRM journeys across multiple touch points.
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels.
• Monitoring campaign performance and ensuring campaigns are executed safely.
• Supporting Campaign QA (helping to check set-up thoroughly as a second pair of eyes before launch).
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign.
• Delivering campaigns with a test and learn data-driven approach.
• Owning existing processes and always-on campaigns within the team, and keeping these documented and up to date.

Benefits

• £57,000 - £77,000 + Incentive Awards tied to your performance.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• Flexible working hours and trust to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses, and conferences.
• All employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup.
• Plus lots more!