[Hiring] CRM Executive @Pion

Role Description

We are looking for a CRM Executive to join us on a Maternity cover basis, ideally starting in June.

• Own and manage the US & ROW promotional calendar across email, push, and newsletters, ensuring a strong mix and consistent delivery of campaigns.
• Plan, build, and execute all US & ROW CRM communications, including briefing, scheduling, deployment, and performance analysis.
• Support the delivery of targeted campaigns (e.g. Student Beans and other tactical sends) to drive engagement and commercial performance.
• Lead the US CRM testing roadmap, running A/B tests and sharing insights, learnings, and recommendations with the wider team.

Qualifications

• Proven experience in a CRM role within a B2C environment (e.g. e-commerce, retail, subscription, or marketplace).
• Experience managing and delivering against a CRM marketing calendar.
• Hands-on experience planning and executing A/B testing programmes, with a data-driven approach to optimisation.
• Strong experience using an ESP (e.g. Iterable, Braze, Klaviyo, Mailchimp) to build, deploy, and report on campaigns.
• Ability to analyse campaign performance and translate insights into actionable improvements.

Benefits

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited 'Great Place To Work’ company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• Remote-first working environment with up to 180 days working from abroad (subject to approval).
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• Focus on welfare, including a monthly wellness allowance, gym memberships, access to mental health first aiders, and a health cash plan.
• Access to incredible partnership discounts for major brands like Google, Apple, GymShark, Domino's, and Uber.
• £200 work from home set up allowance for your at-home working space.