[Hiring] CRM Associate @Fanatics Betting & Gaming

Role Description

Fanatics Betting & Gaming is looking for a part-time CRM Associate to support the day-to-day execution behind our Commercial CRM program. You'll help the team build, QA, and launch campaigns accurately and on time, and resolve issues quickly in a live sports environment.

This is a hands-on, execution-focused role that works closely with CRM, Promo Ops, Creative, Legal, and Customer Service. It suits someone who is detail-obsessed, process-driven, and comfortable owning a defined set of tasks with a flexible weekly schedule.

This is a part-time position with an expected 20-30 hours of work a week.

Responsibilities

• Campaign Build & Execution
  • Support the Commercial CRM team by getting ahead with campaign builds across XtremePush and Movable Ink, including email, push, and in-app messaging.
  • Handle campaign setup for assigned sends: audience selection, asset approval, dynamic content and personalization configuration, scheduling, and deployment.
  • QA every campaign before launch, confirming links, offers, segmentation, and personalization render and function correctly across devices.
  • Monitor active sends during scheduled hours and escalate or resolve deployment issues.
  • Strategize and execute real-time CRM sends tied to the sporting calendar and major events going on in that moment.
• Customer Support & Issue Resolution
  • Partner with Promo Ops to troubleshoot customer service contacts tied to CRM campaigns and promotions.
  • Investigate customer-reported issues (missing offers, broken links, eligibility questions), identify root causes, and drive resolution with the right teams.
  • Surface recurring issues so the team can improve processes and reduce contact rates.
  • Monitor designated Slack channels during scheduled hours for breaking developments and last-minute requests, and respond promptly.
• Process & Operational Excellence
  • Maintain campaign calendars, trackers, and documentation (Airtable and similar tools) so the team stays organized and audit-ready.
  • Help templatize recurring campaigns and streamline build workflows.
  • Use AI tools and automation where possible to speed up drafting, QA, and reporting.

Qualifications

• 1+ years of experience in CRM, marketing operations, or campaign execution across email, push, and/or in-app channels.
• Exceptional attention to detail and a strong QA mindset. You catch the broken link before the customer does.
• Strong organizational skills, with the ability to juggle multiple campaigns, requests, and deadlines within a part-time schedule.
• A passion for sports, betting, and gaming products.
• Calm, solutions-oriented approach to troubleshooting in a fast-paced, live environment.
• Bachelor's degree in Marketing, Sports Management, or a related field, or equivalent experience.
• Strong autonomous work ethic able to execute a project end to end without immediate feedback and direction.
• Schedule requirements: Ability to work every Friday, Saturday, and Sunday.

Preferred

• Hands-on experience with XtremePush, Braze, or similar CRM platforms, and with personalization tools such as Movable Ink.
• Experience with Airtable or similar planning and tracking tools.

Work Pattern

• 20-30 hours per week, with a rotating schedule agreed with your manager. All shifts based on ET.
• All scheduled hours will fall on evenings, weekends, and key game days.
• Some overlap with core business hours (Monday-Friday) is required for team coordination and approvals.

Salary Range

$29 — $32 USD