[Hiring] HR Services Associate @MasterBrand, Inc.

Role Description

The HR Services Associate serves as a first point of contact for associates, leaders, and HR through the HR Service Center. This role provides timely, accurate, and empathetic support, resolving questions at the first point of contact whenever possible such as pay & time, leave, benefits, retirement, and employee data. The position completes routine, high-volume HR transactions using established procedures, work instructions, and approved resources. The associate maintains ownership of assigned cases, documents work accurately and escalates matters that require additional expertise. This position is fully remote and requires availability during core business hours.

Responsibilities

• Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, telephone support, and other approved service channels.
• Research and resolve questions using approved resources and work instructions; provide accurate guidance or escalate when additional expertise or judgment is needed.
• Provide routine support across HR services, such as pay and time, leave, benefits, retirement, work schedules, etc.
• Process routine, high-volume HR transactions, corrections, and approved data uploads according to established procedures, controls, schedules, and quality standards.
• Review reports and complete assigned audits, research discrepancies, make authorized corrections, and follow up on unresolved items.
• Manage assigned cases through resolution or a complete handoff by maintaining clear documentation, communicating next steps and timing, and protecting confidential information.
• Use and help maintain work instructions, job aids, standard work, and workflows; participate in cross-training and provide backup support for assigned processes.
• Actively participate in Daily Management and structured problem solving to identify performance gaps, determine root causes, implement sustainable countermeasures, and continuously improve service delivery.
• Support system testing, data validation, process changes, training, and implementations as assigned.
• Demonstrate the MasterBrand Way by working collaboratively, following through on commitments, and identifying opportunities to improve service and reduce unnecessary work or complexity.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate degree in Human Resources, Business Administration, or a related field is preferred.
• 1+ year(s) of experience in customer service, HR, shared services, payroll, benefits, timekeeping, or a related role is required. An equivalent combination of education and experience may be considered.
• Strong customer service and communication skills, with the ability to assist associates and leaders clearly, respectfully, and empathetically.
• Strong attention to detail and accuracy when processing transactions, entering data, maintaining records, and preparing written responses.
• Proven ability to research inquiries, compare and reconcile information from multiple sources, recognize conflicting information or employee-group differences, and determine when escalation is needed.
• Ability to multi-task, organize a high volume of work, manage changing priorities, meet deadlines, and follow through on assigned requests.
• Ability to protect confidential and sensitive information while working effectively both independently and as part of a service-oriented team.
• Experience with common HR processes, Workday or another HR system, case management tools, and Microsoft Office applications, especially Excel, is preferred.
• Bilingual English and Spanish communication skills is preferred.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].