Role Description
Join our collaborative, forward-thinking team as a Communications Marketing Specialist II. Reporting to the Customer Communications Manager, youβll play a critical role in shaping strategic communications and change management initiatives that drive customer transformation, support technology implementations, and enhance employee engagement. This remote role is open to candidates residing in EST or CST time zones.
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Develop and implement strategic communications and change management plans for customer, operational, and technology transformation initiatives.
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Conduct stakeholder assessments and identify change impacts to guide communication strategies.
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Partner with project teams to assess communication needs, manage risks, and execute mitigation strategies.
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Create compelling communications for diverse audiences across multiple channels, including email, intranet, SharePoint, social media, presentations, web, and print.
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Draft executive communications, leader talking points, FAQs, toolkits, and readiness materials.
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Manage communication calendars and plans to ensure consistent, timely, and audience-focused messaging.
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Serve as a communications consultant, building strong partnerships with leaders, subject matter experts, and operational teams.
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Facilitate stakeholder and leadership engagement activities, including feedback sessions and change champion networks.
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Analyze feedback and engagement data to identify trends, enhance strategies, and drive continuous improvement.
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Develop dashboards and reports to measure communication effectiveness and stakeholder adoption.
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Support and coordinate leadership meetings, town halls, forums, and presentations.
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Maintain communication systems, SharePoint sites, and collaboration tools, ensuring alignment with brand standards and company values.
Qualifications
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2-5 years of experience in communications, change management, employee engagement, or marketing.
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Demonstrated ability to develop and execute communication and change management strategies.
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Strong written and verbal communication skills with experience across multiple digital and traditional channels.
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Proven stakeholder engagement and partnership-building abilities.
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Experience supporting employee engagement and readiness initiatives.
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Proficiency in content development for executive communications and leadership presentations.
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Experience managing communication calendars, plans, and reporting tools.
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Exceptional organizational and collaboration skills; able to thrive in a remote, cross-functional environment.
Requirements
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5+ years of relevant experience in communications or change management.
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Experience supporting large-scale technology, operational, or customer-facing transformations.
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Knowledge of change management methodologies.
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Background creating executive-level communications and facilitating workshops or change champion networks.
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Utility industry experience.
Benefits
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100% remote work in EST or CST time zones.
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Collaborative, inclusive, and dynamic team culture.
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Opportunities for professional growth, cross-functional project experience, and leadership visibility.
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Exposure to high-impact transformation projects and enterprise initiatives.
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Emphasis on continuous improvement, innovation, and employee engagement.