[Hiring] Campaign Operations Specialist @WebEngage

Role Description

The Campaign Operations Specialist will work closely with the LATAM customer and regional stakeholders to execute and manage marketing campaign builds, QA, and deployment for the LAC region — acting as the local point of coordination between the customer, HQ Campaign Operations, Data Analytics, and the broader account team.

Key Responsibilities

• Work closely with the LATAM customer, including discovery calls and campaign/product walkthroughs, to understand requirements before execution
• Own end-to-end campaign execution for the LAC region during local business hours, ensuring SLAs and quality standards are met
• Lead coordination on post-onboarding engagement with the account, liaising with Account Management, Implementation, and Technical Support as needed
• Build, QA, and deploy multi-channel marketing campaigns (email, push, SMS, in-app, etc.) within the account's CDP/MarTech platform(s)
• Support smooth handoffs for the customer through different lifecycle phases (onboarding to steady-state operations to support)
• Develop and maintain relationships with key regional Marketing Agencies where campaign or localization support is needed
• Handle local administrative and localization needs — e.g., translating contracts, presentations, and campaign/promotional assets into Portuguese/Spanish
• Translate customer requirements into detailed campaign specifications, feeding back into global product/campaign templates where relevant
• Troubleshoot campaign issues, escalate platform or data concerns, and maintain documentation of processes and campaign specs
• Liaise with regional stakeholders in Spanish and/or Portuguese, and with global stakeholders in English

Qualifications

• Prior hands-on experience with a CDP and/or MarTech platform (e.g., customer data platforms, marketing automation, or campaign management tools)
• Experience supporting multi-country, multi-cultural enterprise clients (agency, partner, or in-house)
• Comfortable working across time zones and coordinating with a distributed team
• Strong attention to detail for campaign QA and deployment accuracy
• Professional working proficiency in English; Spanish and/or Portuguese
• Based in Brazil

Nice to Have

• Experience specifically on enterprise CDP/MarTech stacks used by large financial services or B2C clients
• Prior experience in a dedicated, client-facing account role supporting a single large enterprise customer