[Hiring] Veterans Disability On-Call Attorney @Berry Law Firm

Role Description

Help Veterans receive exceptional service by providing timely legal guidance, answering questions, and resolving concerns throughout the appeals process. Deliver compassionate, accurate communication that builds trust while supporting the legal team and improving the client experience.

The Veterans Disability On-Call Attorney is a licensed attorney responsible for serving as the primary legal resource for client communication within the Veterans Disability practice. This role focuses exclusively on communicating with Veterans by phone and email. The On-Call Attorney answers legal questions, explains the appeals process, addresses client concerns, and supports the firm’s legal teams by handling attorney-level communications.

• There is no individual caseload, no legal drafting, and no hearings.
• Attorneys spend the majority of their day speaking with clients, returning calls, responding to emails, and helping Veterans understand their cases.
• Success in this role requires excellent communication skills, sound legal judgment, emotional resilience, and the ability to handle a high volume of client interactions in a fast-paced environment.
• This is a remote position. Attorneys are expected to remain available by phone throughout the workday and respond promptly to incoming client needs.

Qualifications

• Required: Juris Doctor (J.D.) from an accredited law school.
• Active license to practice law in at least one U.S. jurisdiction.
• Excellent verbal communication skills.
• Strong interpersonal and active listening skills.
• Ability to explain complex legal concepts in plain language.
• Professional judgment and emotional intelligence.
• Ability to manage a high volume of phone calls and emails.
• Strong organizational and documentation skills.
• Ability to work independently in a remote environment.
• Preferred: Experience with Veterans Disability law or administrative law.
• Experience in a client-facing legal role.
• Experience handling high-volume client communications.
• Experience de-escalating difficult conversations.
• Military service or familiarity with military culture.

Requirements

• Handle a high volume of inbound and outbound client communications each day.
• Remain available by phone during scheduled work hours (8:00 AM – 5:00 PM Central Time).
• Respond to client communications promptly.
• Meet productivity and quality expectations while maintaining exceptional client service.
• Maintain accurate documentation of every client interaction.

Benefits

• Opportunities for performance-based incentives tied to responsiveness, client experience, productivity, and quality.
• Significant autonomy while remaining consistently available to clients.
• Opportunity to make a meaningful impact on the lives of Veterans every day.

Why This Role Matters

For many Veterans, the attorney who answers the phone becomes the voice of the firm. Your ability to listen, educate, reassure, and resolve concerns helps Veterans navigate a complex process with confidence. Every conversation has the opportunity to strengthen trust, improve the client experience, and reinforce Berry Law’s commitment to those who served.

If you enjoy helping people through conversation, thrive in a high-energy environment, and want to spend your day supporting Veterans rather than managing a caseload, this role was built for you.

Awards

• 5000: One of America’s Fastest-Growing Private Companies (six consecutive years)
• Law Firm 500: One of the Fastest-Growing Law Firms in the Nation (five consecutive years)
• Best in Business: Recognized for Veteran Support
• U.S. Department of Labor HIRE Vets Medallion Award
• Secretary of Defense Pro Patria Award
• Military Times Best for Vets: Employers
• U.S. News & World Report Best Companies to Work For