[Hiring] Senior Compliance Analyst, Product Implementation & Support @Zillow

Role Description

As the Compliance Analyst, Product Implementation & Support, you'll be the go-to compliance partner for Product and Engineering at Zillow Home Loans. You'll translate regulatory requirements into real system behavior, help teams launch compliant products with confidence, and use data, automation, and AI-enabled tools to help ZHL scale responsibly — improving how customers experience our mortgage products every day.

• Serve as the primary compliance partner for mortgage product teams on implementation and support questions.
• Translate regulatory and investor requirements into clear business logic and deliver compliance requirements to product and systems teams.
• Conduct pre-launch testing of system rules, disclosure logic, and workflow configurations to confirm compliant behavior.
• Perform post-launch validation and control testing, and coordinate updates to procedures, training, and guidance so teams understand what changed and why.
• Analyze production data, control testing results, complaints, and audit findings to identify root causes and recommend system-level fixes.
• Recommend and help implement remediation plans that leverage technology and workflow changes, and track compliance-driven product changes from issue identification through final validation.
• Build cross-functional partnerships with Product, Engineering, Operations, and Legal to co-own compliant solutions and socialize best practices for compliant product design.
• Leverage data analytics, automation, and AI-enabled tools to scale compliance oversight and reduce manual review.

Qualifications

• 5+ years of experience in mortgage compliance, QA/QC, or regulatory operations, ideally in a technology-enabled mortgage or fintech environment; prior experience in loan origination, processing, quality control, or servicing is valued.
• Experience partnering with Product, Engineering, or Systems teams to convert regulatory requirements into product and system behavior.
• Familiarity with mortgage technology platforms (e.g., Encompass or comparable LOS/AUS systems) and aptitude for understanding system workflows and control design; configuration experience is a plus.
• Ability to interpret mortgage documents (consumer disclosures, underwriting documentation, closing packages) and assess whether system outputs meet regulatory and investor requirements.
• Understanding of FHA, VA, USDA, and agency guidelines, as well as federal and state mortgage laws, including disclosure timing and content requirements.
• Ability to critically examine work, identify errors or gaps, propose system-level fixes, and apply complex regulatory concepts to real-world product and operations scenarios.
• Curious and willing to learn AI-enabled tools, data analytics, and automation to enhance compliance processes; prior experience building or improving compliance tooling, dashboards, or workflow systems, including systems like Encompass, Airtable, or Databricks is a plus.
• Effective communicator who can tailor guidance for technical teams and front-line staff, explain the "why" behind requirements, and work independently in a fast-paced, cross-functional environment.
• Bachelor's degree preferred but not required; equivalent practical experience is valued. Certifications (CRCM, CMCP, CMB) are a plus.

Requirements

• This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.
• In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $83,200.00 - $132,800.00 annually.
• In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $79,000.00 - $126,200.00 annually.
• In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Benefits

• Competitive base salary.
• Equity awards based on factors such as experience, performance, and location.

Company Description

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence.

• Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025.
• Included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture.
• Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment.