[Hiring] Senior Analyst, Portfolio, & Timeline Management @McCalla Raymer Leibert Pierce LLP

Role Description

The Sr. Specialist, Portfolio & Timeline Management will hold a critical role in the department, working directly with all levels of Management to ensure departmental success. They will report directly to the Supervisor of QC & Compliance. They will work alongside the attorneys, management, clients, and staff in a fast paced, collaborative environment to ensure Firm success and Client satisfaction. The right candidate will have a minimum of 5 years’ experience in the legal/default servicing industry, preferably at a servicer or default law firm.

• Assist department Management with monitoring and progressing certain high touch client portfolios.
• Assist Management in monitoring MyWork and Client System Workloads, ensuring timely and accurate completion.
• Create and distribute various reports both internally and externally.
• Work with team members, attorneys, and Management to meet clients/investor SLAs, FLAD, FLMD, and other requirements.
• Monitor Incoming Client Directives for departmental compliance and initiate change management.
• Collaborate with Management in creating portfolio success strategies.
• Assist Management with scorecard rebuttal creation and submission.
• Assist Management with financial quality control and monitoring pre-loss communications.
• Assist Management with developing processes and procedures throughout the department.
• Create and modify training tools for new and tenured employees.
• Assist Management with Remediation Projects and Portfolio Scrubs.
• Assist Management with significant client escalations.
• Assist Management with QC Team projects.
• Complete special projects as needed, at the direction of Management.
• Regularly interface with clients and promote positive client relations.
• Proactively monitor sensitive portfolios and client systems.
• Interface with clients and co-workers virtually and telephonically.
• Liaise between intradepartmental teams to promote cohesiveness and collaboration.
• Communicate professionally and personably with others.
• Self-starter with strong organizational skills and ability to work in a high-volume environment.
• Apply industry and default process knowledge for portfolio success.
• Develop and maintain strong working relationships with team members.
• Will perform other duties and responsibilities as needed.

Qualifications

• Bachelor’s degree from an accredited university; or
• Minimum of 5 years’ experience in the legal/default servicing industry.

Requirements

• Ability to courteously and professionally communicate with clients, management, and team members.
• Must provide excellent customer service (internally and externally).
• Must be flexible in receiving and completing work assignments, with the ability to prioritize effectively.
• Must be a self-starter and possess good time-management abilities.
• Balance team and individual responsibilities; contribute to building a positive team spirit.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality.
• Must demonstrate attention to detail and an ability to follow through.
• Must possess industry knowledge related to default processes.
• Must possess exceptional organizational skills, ability to multi-task, and be adaptable to change.
• High-level proficiency in MS Office suite.
• Proficiency in Default Servicing Client Systems (ICE, Clairfire, Tempo, Vendorscape, etc.).
• Familiarity with firm’s case and document management software.
• Ability to delegate, follow-up, and monitor tasks to completion.
• Ability to operate computer, fax machine, scanner, photocopier, typewriter, and telephone.
• Strong written and oral communication and interpersonal skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.

Benefits

We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.