[Hiring] Product Adoption Lawyer @Remitly

Role Description

LexisNexis Canada is looking for a Product Adoption Lawyer to join our team and work with our law firm customers to ensure that they realize maximum value from their LexisNexis services, including Lexis+ AI with Protégé. The Product Adoption Lawyer serves as both product expert and legal practice expert, educating and building relationships with customers, partnering as a trusted advisor to ensure lawyers successfully adopt our services in their legal practice.

• Directing the adoption and integration of Lexis+ AI with Protégé into legal practices and lawyer tasks, processes and workflows
• Delivering a superior customer experience for Lexis+ AI with Protégé based on a deep understanding of lawyers’ legal practice needs, expectations and goals
• Growing usage and adoption of LexisNexis services with our customers
• Implementing customer onboarding, training, support, maintenance, data analysis and usage-driving activities for assigned customer accounts
• Preparing and delivering customer presentations to drive adoption and communicate our value propositions and differentiators
• Developing and maintaining relationships with key contacts and decision makers within customer organizations
• Assist in developing and executing an account management strategy that drives retention, renewal, adoption, and growth
• Assist in the development of online resources and content, such as videos, reference guides, emails, social media posts and in-product messages
• Bring meaningful insights from the customer and the market into the business to help improve our products and market knowledge

Qualifications

• A J.D. or LL.B degree
• Recent experience in legal practice at a large law firm
• In-depth understanding of law firm operations and trends affecting the legal industry
• Ability to create and present materials and presentations to an executive level audience using both written and verbal communication skills
• Experience and ability in building customer relationships
• Excellent organizational skills and problem-solving abilities
• Written and verbal communication skills in French are an asset
• Knowledge of corporate legal department operations is an asset
• Be able to travel up to 10% of the time

Benefits

• Comprehensive, multi-carrier health plan benefits
• Disability insurance
• Dependent care and commuter spending accounts
• Life and accident insurance
• Retirement benefits (salary investment plan/employer stock purchase plan)
• Modern family benefits, including adoption and surrogacy

Company Description

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and technology that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices.