[Hiring] Pre-Litigation Case Manager Team Lead @Kenny Habetz Injury Law

Role Description

The Pre-Litigation Manager owns the phase of a case between signup and either settlement or the decision to file suit. You will lead a team of case managers, keep treatment and records moving, oversee demand quality, and make sure no file sits still. This is a working leadership role. You will carry a small caseload of your own while supervising the team, setting standards, and being the person attorneys come to when they want to know the real status of a file.

Qualifications

• 4 or more years of personal injury pre-litigation case management experience
• Prior experience supervising, training, or leading a team
• Strong command of medical records, treatment coordination, demand preparation, and bodily injury negotiation
• Working knowledge of Louisiana prescription periods and insurance coverage issues
• Excellent written communication, particularly demand writing
• Comfort managing performance and holding people accountable
• Experience in a Louisiana personal injury firm (Preferred)
• Experience building or rebuilding a pre-litigation workflow (Preferred)
• Familiarity with lien negotiation and Medicare or Medicaid reimbursement (Preferred)
• Proficiency with case management platforms and reporting tools (Preferred)
• Bilingual in English and Spanish (Preferred)

Requirements

• Directly supervise the pre-litigation case management team, including workload assignment and capacity balancing
• Set clear standards for client contact, file hygiene, and file movement, and hold the team to them
• Train new case managers and build out the training path for the role
• Conduct one on one check ins and performance reviews on a defined cycle
• Address performance problems early and directly, and recommend hiring and staffing changes
• Run regular file audits to find stalled cases, aging records requests, and treatment gaps
• Review demand packages for completeness, accuracy, and persuasive strength before they go out
• Own the pre-litigation aging report and drive it down
• Escalate files that should be referred to litigation instead of continuing to negotiate
• Partner with the attorneys on case valuation and negotiation strategy
• Own client satisfaction during the pre-litigation phase, which is where most complaints originate
• Step into difficult client conversations when a case manager needs backup
• Make sure clients hear from the firm on schedule, not just when something happens
• Document and improve pre-litigation workflows and task templates in the case management system
• Report on caseload volume, phase aging, demand turnaround, and settlement results
• Coordinate handoffs to litigation and to the settlement coordinator so nothing is dropped
• Recommend process and technology changes backed by what the numbers show

Benefits

• Health care plan (medical, dental, and vision)
• Retirement plan with 401(k) participation
• Critical illness and cancer ancillary plans
• Life insurance (basic, voluntary, and AD&D)
• Short term and long term disability coverage
• Paid time off, including vacation and paid holidays
• Ongoing training and professional development
• Fully paperless, cloud based systems so your day is spent on client work instead of filing