[Hiring] Multi-Jurisdiction Claims Adjuster @CCMSI

Role Description

The Multi-Jurisdiction Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of first-party auto, property damage, and related liability claims within a dedicated national account program. This role manages claims from assignment through closure while ensuring compliance with Corporate Claim Standards, client-specific handling instructions, and applicable state regulations. The successful candidate will handle claims across multiple jurisdictions and must possess a strong understanding of coverage interpretation, damage evaluation, liability investigation, reserve management, and claim resolution strategies.

This position is ideal for an adjuster who thrives in a fast-paced environment and enjoys managing a steady stream of claims from cradle to grave. Most claims involve low to moderate complexity and move quickly through the claim lifecycle, requiring strong diary management, organization, responsiveness, and attention to detail.

Responsibilities

• Investigate, evaluate, and adjust first-party auto and property damage claims from assignment through final resolution
• Analyze coverage and apply policy provisions to determine compensability
• Conduct timely claim investigations and collect supporting documentation
• Review photos, incident reports, repair estimates, invoices, witness statements, and other claim materials
• Establish and maintain reserves within authorized authority levels
• Evaluate vehicle damage, property damage, and related loss exposures
• Review injury-related documentation and evaluate liability exposures when applicable
• Identify files requiring carrier reporting and complete required notifications
• Negotiate settlements within authority and client expectations
• Maintain accurate documentation, claim notes, and diary management activities
• Communicate professionally with claimants, clients, vendors, and internal business partners
• Coordinate with attorneys and defense counsel when litigation arises
• Ensure compliance with Corporate Claim Standards and service commitments

Qualifications

• 5 years minimum of claim handling experience, including first-party auto and/or property
• Current adjuster license in home state or designated home state
• Ability to obtain and maintain additional licenses (NY strongly preferred; FL, TX, AZ, AL, and others a plus)
• Experience handling:
  • First-Party Auto Claims
  • Property Damage Claims
  • Coverage Analysis
  • Liability Investigations
• Foundational understanding of coverage analysis and liability investigation
• Ability to manage a moderate caseload in a fast-paced environment
• Strong organizational skills and ability to maintain consistent diary follow-up
• Experience evaluating damages and handling claims through resolution
• Familiarity with multi-jurisdiction claim handling
• Strong analytical and decision-making capabilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours

Requirements

• Prior TPA experience is a plus
• Experience in high-volume claim environments
• Additional state adjuster licenses
• Bilingual (Spanish) in both written and spoken Spanish, may use 2-10% of any day. This is a bonus and not required

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Opportunities to expand into more complex liability or multi-line roles
• Culture: A supportive, team-based work environment