[Hiring] Legal Services Liaison @Dane Street, LLC

Role Description

The Legal Services Liaison is a multifaceted, client-facing Operations role responsible for coordinating, overseeing, and developing Dane Street’s Legal Services offerings, with primary accountability for the counter affidavit process. Acting as the primary Operations contact for legal services clients, the Liaison connects clients, attorneys, adjusters, physician reviewers, Sales, Management, and internal teams to ensure accurate, complete, timely, and professional service delivery.

• Independent judgment and ownership across case assessment, expert selection, quality assurance, legal documentation, testimony and deposition coordination, fee management, and workflow oversight.
• Strengthening client relationships, resolving service issues, ensuring report accuracy and completeness, and identifying opportunities to enhance service delivery and revenue growth.
• Supports client retention, service-line development, process improvements, and evolving business needs.
• Focus on operational excellence, client satisfaction, and the continued growth of Dane Street’s Legal Services.

Qualifications

• Paralegal certification/ Medical certifications.
• Exceptional written and verbal communication, professional judgment, discretion, relationship-building, and conflict-resolution skills.
• Strong critical thinking and independent case assessment; ability to interpret complex instructions, recognize risks, and determine appropriate escalation.
• Excellent organization, prioritization, time management, and follow-through across high-volume, deadline-driven work.
• Working knowledge of clinical and legal review workflows, expert credentials, report quality expectations, and company service lines.
• Ability to coordinate effectively across clients, physicians, attorneys, adjusters, Sales, Operations, Management, and Finance.
• Previous experience in a healthcare, medical, legal, or insurance-related environment preferred.

Requirements

• Prior experience coordinating medical-legal services, independent medical reviews, counter affidavits, depositions, testimony, or litigation support.
• Familiarity with medical terminology, medical records, clinical documentation, and physician review processes.
• Experience working with attorneys, insurance adjusters, healthcare providers, medical experts, or legal professionals.
• Knowledge of legal documentation, jurisdictional requirements, medical record review, or insurance claims processes.
• Experience with case management systems, electronic medical records (EMR), and document management platforms.
• Previous experience in client-facing operations, account management, quality assurance, or service-line coordination.

Benefits

• Collaborative remote culture.
• Professional growth opportunities.
• Meaningful work supporting the healthcare industry.
• Comprehensive benefits including medical, dental, and vision coverage.
• Voluntary life insurance options for you, your spouse, and your children.
• Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost.
• Generous paid time off policy.
• 401k plan with a company match.
• Apple equipment and a media stipend for remote workspace.

Working Conditions/Physical Demands

• Prolonged periods sitting or remaining stationary at a desk and working on a computer.
• Constant operation of a computer, keyboard, mouse, and other digital productivity tools.
• Close visual acuity required to view computer screens, analyze data, and read extensive digital documentation.
• Frequent communication with team members, leadership, and external partners via email, chat, phone, and video conferencing platforms.
• Occasional moving or positioning of office equipment or files weighing up to 10–15 pounds.