[Hiring] Legal Operations Specialist @Internet Society

Role Description

The Legal Operations Specialist (the “Specialist”) will support the General Counsel and the Legal, Compliance and Board Governance team (“Team”) by managing the Team’s operations, systems, workflows and administrative processes. This role offers broad exposure to the legal and compliance function of international nonprofit organizations.

• Coordinate legal intake, contract review, and vendor management questions.
• Maintain legal and compliance systems and records.
• Support board governance and manage outside resources.
• Help track regulatory filings and organizational obligations.
• Exercise sound judgment, manage competing priorities, and protect confidential information.
• Work collaboratively with the General Counsel, the Team, and personnel across the Internet Society and Internet Society Foundation (“Organizations”).

Essential Duties and Responsibilities

• Manage the General Counsel’s and Team’s calendars, meetings, deadlines, and recurring workflows across multiple time zones.
• Support the Director of Governance with board and committee calendars and scheduling, meeting and travel logistics, materials, records, expense reporting, and follow-up actions.
• Serve as a board portal administrator and assist with board and committee content, user access, record retention, and troubleshooting.
• Liaise with ISOC’s executive and administrative assistants regarding board meeting logistics.
• Manage legal invoices, purchase requests, and expense tracking, including coding, approvals, reconciliation, and coordination with Finance and outside providers.
• Administer legal intake by monitoring requests, gathering required information, assigning matters, tracking status, responding to business teams, and escalating urgent or sensitive issues.
• Oversee legal review workflows, including the general legal inbox and Contract Management System, to support timely intake, review, approval, signature, and record retention.
• Administer legal and compliance systems, including user access, data quality, templates, matter records, reporting, and the central compliance portal.
• Support the Vendor Management Function by monitoring requests, reviewing workflows, and responding to general inquiries.
• Support the Director of Compliance with setup and facilitation of the staff compliance e-learning program campaigns in the compliance portal.
• Coordinate Team communications, guidance, training materials, and updates across the Organizations’ internal channels.
• Support adoption of contract review policies and procedures through training, guidance, intake support, and process documentation.
• Coordinate insurance matters, including applications, renewals, certificates, claims support, and requests from internal and external stakeholders.
• Maintain state corporate, charitable solicitation, and fundraising registrations, calendars, and supporting records. Coordinate timely filings with the General Counsel, Finance, Development, and outside providers.
• Provide administrative support in global entity management portal; maintain accurate entity records.
• Provide virtual or online notarial services for eligible Organizations documents and maintain required notarial records.
• Develop and maintain standard operating procedures, dashboards, calendars, and metrics for Team workload, service levels, compliance obligations, and process improvement.
• Other duties as assigned.

Qualifications

• At least eight years of relevant legal operations, paralegal, compliance, or executive administrative experience, including substantial experience in an in-house legal department. Nonprofit experience is required.
• Demonstrated strategic thinking, cultural awareness, political sensitivity, accountability, and commitment to teamwork in a global organization.
• Strong knowledge of U.S. state corporate and charitable solicitation registrations, filing requirements, and compliance calendars.
• Excellent judgment, discretion, and practical problem-solving skills, including the ability to identify risks and escalate issues appropriately.
• Commitment to the Internet Society’s mission, values, and objectives, including work that supports an open, globally connected, secure, and trustworthy Internet.
• Experience supporting a globally distributed workforce and coordinating work across multiple time zones and cultural contexts.
• Excellent interpersonal skills and the ability to work effectively in a multicultural, multidisciplinary environment.
• Excellent written and verbal communication skills, with the ability to translate complex legal and compliance processes into clear guidance for diverse audiences.
• Legal operations or project management certification is preferred.

Benefits

• Generous paid time off and paid public holidays.
• Annual company contribution towards professional development or higher education.
• Flexible work-from-home options.
• Get paid to volunteer in your community!