[Hiring] Legal Operations Director @aiLegal

Role Description

We are seeking experienced and self-driven Legal Operations Director. This role exists for one reason: ensure every case manager consistently delivers required billing hours with high quality, predictable timelines, and zero operational chaos.

• You are the operator who turns strategy into execution.
• You build systems.
• You enforce standards.
• You drive accountability.
• Your success is measured directly by legal output.

This role is not for candidates who:

• move slowly
• resist using technology and/or is not tech savvy
• require handholding
• cannot manage deadlines
• dislike KPIs
• lack ownership, accountability, or flexibility
• cannot produce results within defined timelines
• bring drama or an ego that requires its own parking space

This role is for candidates who are:

• disciplined high-performers
• outstanding writers and strategists
• tech-comfortable professionals
• deadline-sensitive professionals
• professionals who can take full ownership of job responsibility
• professionals who thrive in well-structured, high-accountability environments
• professionals who bring curiosity, humility, and professionalism

Qualifications

• 5+ years in legal operations, professional service operations, or delivery management.
• Proven ownership of KPI-driven teams (law firm, consulting, healthcare, or similar)
• Direct experience managing production staff (case managers, legal assistant, analysts, etc.)
• Strong data fluency: dashboards, metrics, operational reporting
• Experience implementing SOPs and performance systems.
• Comfortable holding professionals accountable.

• Immigration law or high-volume legal services background
• Experience with flat-rate or production-based models
• Familiarity with Jira / Case management platforms
• Lean/Six Sigma/Process optimization experience
• Remote + Hybrid team management

Requirements

• Own end-to-end case execution across all practice areas
• Monitor daily progress of every active matter
• Identify stalled files, overdue tasks, and underperforming staff in real time
• Reallocate workload dynamically to protect deadlines and utilization
• Run weekly delivery reviews with attorneys and case managers
• Create dashboards, publish scorecards. Run performance meetings.
• Document and enforce SOPs for each case type
• Implement standardized task sequences per matter
• Run weekly performance reviews with case managers
• Forecast staffing needs based on caseload and credit-hour demand

Benefits

• Competitive base salary + performance-based bonuses
• Health, dental, vision, and life insurance
• 401(k) with employer contribution
• Paid time off
• Career growth opportunity in a fast-scaling, and technology driven practice.

Company Description

aiLegal is an immigration law firm powered by AI technology with a strong reputation for delivering excellence, efficiency, and client-centric service. We handle a wide spectrum of immigration cases including family immigration, humanitarian matters, business immigration, consular processing, removal defense, and federal litigation.

We operate on a flat rate model with assigned credit hours per case type and enforce high accountability in meeting deadlines and productivity benchmarks. Each team member is expected to deliver at least 100 credit hours per month.

Our unique service model ensures speed, standardization, and client satisfaction by structuring every case into a clear assembly-line pipeline.