[Hiring] Legal Intake Specialist @CEO Lawyer Personal Injury Law Firm

Role Description

As an Intake Specialist, you'll have the opportunity to earn:

• Unlimited performance-based bonuses
• Recognition for outstanding results
• Annual travel opportunities based on performance
• Career growth and advancement opportunities
• Clear performance goals and KPIs
• Opportunities to take on greater responsibilities as you grow
• 10 days of PTO + 10 paid holidays based on your country's holiday calendar

Depending on experience, we offer +$8 USD hourly rate, working 40 hours weekly PLUS GREAT UNLIMITED BONUSES. There is no ceiling on your bonus potential. Top performance creates bigger opportunities.

What You'll Actually Do:

• Handle back-to-back inbound and outbound calls with potential clients
• Speak with individuals seeking legal help after an accident or injury
• Ask strategic questions to understand and qualify each potential case
• Build rapport quickly and create confidence in our firm
• Follow up persistently with qualified prospects
• Handle objections professionally and confidently
• Guide qualified potential clients through the sign-up and onboarding process
• Consistently work toward conversion and signed-client goals
• Collaborate with the Intake and Legal teams to create a seamless client experience

Qualifications

• Excellent, professional English communication skills
• Confidence speaking on the phone for most of your workday
• Thrive in a high-volume, back-to-back call environment
• Strong sales mentality and know how to ask for the commitment
• Naturally persuasive without being pushy or dishonest
• Ability to build rapport quickly with different personalities
• Comfortable being measured by KPIs, conversion rates, follow-up activity, and results
• Resilient and don't get discouraged by rejection
• Competitive, coachable, and constantly looking for ways to improve
• Discipline to follow up until you get a clear answer
• Desire for a career where strong performance can lead to more income and more opportunities

Requirements

• Understanding that great sales and great ethics belong together
• Ability to sell with integrity, empathy, honesty, and respect

Success in This Role Looks Like

Success isn't simply answering the phone. It's becoming exceptionally good at turning conversations into relationships and qualified opportunities into clients. We will look at performance indicators such as:

• Lead-to-client conversion
• Signed clients
• Follow-up effectiveness
• Call quality
• Communication skills
• Client experience
• Compliance and accuracy
• Teamwork and professionalism

We want high conversion without sacrificing the client experience or our values.

Before You Apply...

This position probably is NOT for you if you:

• Dislike being on the phone
• Are uncomfortable with sales targets
• Prefer a slow-paced environment
• Need constant reminders to follow up
• Become discouraged easily by rejection
• Don't like having your performance measured

But if you read this posting and thought: "This sounds exactly like me", we want to meet you!

Our Core Values

• Trust – We build strong relationships through honesty, transparency, and reliability.
• Humility – We stay open to learning, feedback, and continuous improvement.
• Ethics – We act with integrity and always do what’s right.
• Hunger – We are driven, ambitious, and committed to excellence.
• Education – We value growth, development, and knowledge-sharing.
• Accountability – We take ownership of our actions and deliver on our commitments.
• Respect – We treat everyone with professionalism, empathy, and fairness.
• Teamwork – We collaborate and support each other to achieve shared success.

Apply today and show us what you can do.