[Hiring] Legal Intake Specialist @Emapta

Role Description

Fast-growing legal teams rely on accurate intake processes, responsive communication, and organized case handling to connect qualified clients with the right legal support. The Legal Intake Specialist - Personal Injury plays a critical role in managing client inquiries, screening potential cases, and maintaining efficient intake workflows. This opportunity offers a long-term global career with Emapta, designed for top 1% talent seeking meaningful work, professional growth, and premium opportunities.

Qualifications

• 3-5 years of relevant experience in legal intake, preferably supporting U.S. personal injury firms
• Advanced professional English proficiency (C1 or higher)
• Working knowledge of personal injury case types, including motor vehicle accidents, slip and falls, premises liability, and workplace injuries
• Understanding of personal injury terminology, including liability, damages, PIP, bodily injury, and statute of limitations
• Proven ability to handle emotional or distressed callers with empathy while keeping conversations focused
• Strong written English skills for preparing clear and detailed case notes
• Hands-on experience with legal CRM or intake platforms and e-signature tools
• Ability to manage high call volumes, follow scripts, and meet performance metrics
• Reliable high-speed internet, a quiet home office, and a backup power or connectivity plan

Requirements

• Mass tort intake experience involving product liability, pharmaceutical or medical device claims, or environmental exposure, including questionnaires and proof-of-use or diagnosis screening
• Familiarity with Lead Docket, Litify, Filevine, CASEpeer, Clio Grow, Salesforce, DocuSign, or RingCentral
• Background working with medical records or insurance claims
• Degree or coursework in Law, Paralegal Studies, or a related field
• Previous work in a speed-to-lead environment with sign-up or conversion targets

Responsibilities

• Handle inbound calls, web forms, chats, and SMS inquiries from potential clients and make prompt outbound callbacks on new leads
• Conduct structured intake interviews in English or Spanish covering accident details, injuries, medical treatment, insurance, lost wages, and liability
• Screen cases against established criteria, including jurisdiction, statute of limitations, existing representation, and case type
• Enter complete and accurate notes into the CRM or case management system in real time
• Send and follow up on retainer agreements, e-signatures, HIPAA authorizations, and intake documents until each file is complete
• Schedule consultations and hand off qualified cases to attorneys or case managers with clear case summaries
• Follow up persistently and professionally with unresponsive leads to maximize sign-ups
• Maintain compliance by avoiding legal advice or promises of outcomes, following contact-consent (TCPA) requirements, and protecting sensitive medical and personal information
• Escalate urgent matters, including approaching statute deadlines, to the supervising attorney immediately

Benefits

• 5-day work week
• Weekends off
• Work-from-home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Direct exposure to global clients
• Career growth opportunities
• Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
• Prime office locations in Bogotá and Medellín
• Unlimited upskilling through Emapta Academy courses