[Hiring] Legal Intake Coordinator @Job Duck

Role Description

We are seeking a Client Intake Specialist to be the warm, reliable, and proactive first point of contact for our personal injury clients. You will play a crucial role in creating a positive client experience from the first call to the opening of a new file. This role is ideal for someone who is empathetic, organized, and able to connect with people while managing multiple tasks with professionalism.

Schedule: Monday to Friday 8:30 am-5:00 pm PST

Monthly compensation: 1,150 to 1,220 USD

Average of daily calls expected: 16 to 30

Responsibilities include, but are not limited to:

• Gather initial case information in a professional and compassionate manner.
• Screen leads to determine case eligibility and refer to partner attorneys when necessary.
• Respond to client text messages promptly and kindly.
• Manage calendars and scheduling for attorneys and team members.
• Receive incoming calls as the first point of contact for potential and current clients.
• Assist with basic file opening and closing, ensuring accuracy and organization.
• Transfer calls to appropriate internal contacts.

Qualifications

• Active listening and strong communication skills.
• Time management and organizational skills.
• Ability to multitask while staying calm and friendly.
• Basic understanding of personal injury law or willingness to learn.

Requirements

• Work Shift: 8:30 AM - 5:30 PM [PST][PDT] (United States of America).
• Languages: English, Spanish.

Benefits

• Great Place to Work Certification every year since 2022.

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.