[Hiring] Legal Intake & Client Acquisition Specialist @CEO Lawyer Personal Injury Law Firm

Role Description

• Lead Conversion & Client Acquisition
  • Manage high-value inbound and outbound leads from initial contact through signed representation.
  • Conduct detailed consultations to understand the prospective client's situation and identify potential case opportunities.
  • Build trust quickly and confidently communicate the value of working with our firm.
  • Convert qualified prospects into signed clients.
  • Handle objections related to representation, fees, timing, competing firms, and hesitation.
  • Follow up strategically with undecided or unresponsive leads.
  • Identify opportunities that may have been overlooked during the initial intake process.
• Legal Intake
  • Gather accurate and complete information regarding accidents, injuries, medical treatment, insurance coverage, liability, and other case-related details.
  • Recognize potential red flags and determine when a lead requires escalation or attorney review.
  • Maintain detailed and accurate intake documentation.
  • Ensure qualified cases transition smoothly into the appropriate legal team.
  • Deliver an excellent client experience from the very first interaction.
• Performance & Sales
  • You will work in a fast-paced, metrics-driven environment where performance matters.
  • We expect you to take ownership of metrics such as:
    • Lead-to-client conversion rate
    • Signed cases
    • Speed to lead / response time
    • Follow-up activity
    • Contact rate
    • Lead recovery
    • Intake quality and accuracy
    • Client experience
  • You won't simply be answering calls. You will be responsible for helping grow the firm.

Qualifications

• 3+ years of experience in legal intake, client acquisition, high-volume sales, or a similar conversion-focused environment.
• Strong preference for experience within Personal Injury law firms.
• Proven experience converting leads or prospective clients into signed cases/customers.
• Strong understanding of the Personal Injury intake process and client journey.
• Excellent sales instincts and the ability to confidently ask for the client's business.
• Strong objection-handling and negotiation skills.
• Exceptional verbal communication and active listening skills.
• The ability to communicate with empathy while maintaining control of the conversation.
• Experience working with CRMs, intake platforms, phone systems, and performance metrics.
• The discipline to consistently follow up with prospective clients.
• The ability to perform under pressure and manage a high volume of leads.

Requirements

• Experience handling motor vehicle accident, premises liability, wrongful death, or other Personal Injury leads.
• Experience working for a high-volume U.S. Personal Injury law firm.
• Experience recovering leads that were previously lost, unresponsive, or undecided.
• Experience working with intake KPIs, conversion reports, or sales dashboards.
• Experience coaching or mentoring junior intake specialists.
• Bilingual English/Spanish communication skills.

Benefits

• At CEO Lawyer Personal Injury Law Firm, intake isn't treated like a call center function; it is one of the most important growth engines of the firm.
• Your conversations directly impact the people we are able to help and the continued growth of the organization.
• If you're an experienced legal intake or sales professional who is competitive, persuasive, empathetic, disciplined, and hungry for growth, we'd love to hear from you.

Company Description

• We are guided by a strong set of values that shape our culture, decisions, and the way we work together:
• Trust – We build strong relationships through honesty, transparency, and reliability.
• Humility – We stay open to learning, feedback, and continuous improvement.
• Ethics – We act with integrity and always do what’s right.
• Hunger – We are driven, ambitious, and committed to excellence.
• Education – We value growth, development, and knowledge-sharing.
• Accountability – We take ownership of our actions and deliver on our commitments.
• Respect – We treat everyone with professionalism, empathy, and fairness.
• Teamwork – We collaborate and support each other to achieve shared success.