[Hiring] Investigator 3 @Arizona Department of Administration

Role Description

The Investigator 3 plays a vital role in supporting the agency’s mission to protect the public from workers' compensation fraud and ensure employer compliance with workers' compensation insurance requirements. Operating within the Legal Division’s Fraud and Compliance Unit, this position is responsible for conducting complex, statewide investigations involving alleged workers' compensation fraud and uninsured employer compliance referrals.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties

• Plan, organize, and conduct complex investigations into alleged workers' compensation fraud and employer non-compliance with statutory insurance requirements.
• Interview witnesses, claimants, employers, and medical providers, preserve testimony, and perform field surveillance.
• Locate, examine, gather, and preserve physical, digital, and documentary evidence utilizing public and governmental resources.
• Evaluate investigative findings and apply relevant statutes, regulations, and agency policies to determine if allegations are substantiated based on a preponderance of the evidence.
• Prepare enforcement recommendations regarding referrals to the Attorney General's Office for criminal prosecution, licensing board actions, civil penalties, or injunctive relief.
• Maintain detailed investigation logs and write comprehensive investigative reports documenting methods, evidence, timelines, activities, findings, and conclusions.
• Testify as an official agency witness in court proceedings, grand jury, or administrative hearings regarding investigative activities and findings.
• Collaborate and communicate with supervisors, legal counsel, and stakeholders to discuss investigative plans, resolve complex issues, and provide status updates.
• Operate a state vehicle and travel throughout Arizona as necessary to execute field operations and official business.
• Attend and participate in Arizona Management System (AMS) huddles, required training, agency, department, and unit meetings.

Qualifications

• Knowledge in Arizona administrative practices and procedures and personnel rules and requirements.
• Knowledge of Federal, State, and agency laws pertaining to workers’ compensation, fraud, occupational safety and health, debt collection, labor, investigations, and evidence.
• Knowledge of purposes, goals, policies, procedures, and practices of the Commission and the Legal Division.
• Knowledge of techniques and methods of interviewing and records searching.
• Knowledge of private industry practices and government, business, and occupational regulations.
• Knowledge of investigative technology and equipment.
• Knowledge of investigative techniques and tools, including Internet tools, databases, and other sources of information relevant to the agency investigations.
• Skills in teamwork.
• Skills in planning/organization, multi-tasking, and time management.
• Skills in clear and concise oral and written communication, including attention to detail.
• Skills in the use of computers and other technical devices/programs/software, including investigative technology/equipment.
• Skills in problem-solving, ingenuity, and decision-making.
• Skills in interpersonal communication, including skill in testifying in legal proceedings.
• Skills in conducting investigative research and using effective investigative techniques and tools.
• Skills in critical and logical analysis, including skills in analyzing and interpreting investigative facts and evidence.
• Skills in interpreting and applying applicable law to investigative activities.
• Skills in Google Suite.

Requirements

• Interact professionally with a diverse group of clients, coworkers, and the public.
• Effectively use skills of staff.
• Display courteous, ethical, and professional behavior.
• Exercise good judgment in making strategic decisions.
• Multi-task, prioritize, and adapt to changing circumstances.
• Maintain emotional control and work under pressure.
• Be persistent in performing investigative activities or other tasks.
• Travel within and outside Arizona, including overnight stays.
• Perform job duties independently.
• Effectively manage investigative assignments and work in a fast-paced environment.
• Possibly work remotely.

Selective Preference(s)

• College Degree.
• Three years of experience in an investigation-related profession.
• Fluent in Spanish.
• Course or training in investigative techniques and procedures.
• Possess competent computer skills, with an emphasis on knowledge of various social media applications, such as Facebook, Twitter, and Instagram.

Pre-Employment Requirements

• Possess and retain a current, valid class-appropriate driver’s license if driving is an essential function of the job.
• Complete all required training and successfully pass all necessary driver’s license record checks.
• Maintain acceptable driving records and complete all required driver training.
• Maintain the statutorily required liability insurance if operating a personally owned vehicle on state business.
• All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Sick leave.
• Vacation with 10 paid holidays per year.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Health and dental insurance.
• Retirement plan.
• Life insurance and long-term disability insurance.
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Remote work options available to improve work/life balance and job satisfaction.