[Hiring] Head of Legal Ops & Transformation @Sterlington, PLLC

Role Description

Sterlington is looking for a Legal Operations & EA Transformation Manager to build the next generation of executive support for a globally distributed law firm and lead the team through that evolution with structure, judgment, and genuine momentum.

• Lead a world-class team of Executive and Legal Assistants at a defining moment of growth for the firm.
• Integrate AI-enabled delivery to empower our team as true Business Partners.
• Introduce customer success methodology into the EA function.
• Audit current workflows and identify opportunities to increase efficiency through automation.
• Act as the bridge between Firm Management and the EA team.

Qualifications

• 10+ years of progressive operations experience, with direct people leadership of distributed teams.
• Demonstrated experience redesigning or transforming an operational function.
• Genuine AI fluency; experience with tools like Claude, Copilot, or equivalent.
• Customer success or partner-facing service delivery experience.
• Ability to operate with ambiguity and create structure.
• Strong written and verbal communication in English.
• Legal, SaaS, or professional services background strongly preferred.

Requirements

• Trust established with the team across all practice and support areas within the first 90 days.
• AI tools in active use across at least 3 core workflows by Month 6.
• A measurably higher-performing, more autonomous EA team by Year 1.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Encouragement for all qualified candidates to apply.