[Hiring] GL Claims Specialist @Builders Insurance Group

Role Description

The General Liability Claims Specialist is responsible for the thorough investigation, evaluation and resolution of general liability/construction defect claims. The Specialist delivers quality technical outcomes while ensuring exceptional customer service throughout the claims process.

• Manage a diverse caseload of property and casualty claims, including general liability and construction defect across multiple jurisdictions, utilizing best-in-class claims handling practices.
• Conduct thorough investigations and in-depth coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.
• Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.
• Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.
• Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.
• Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.
• Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.
• Manage litigation toward prompt and cost-effective resolution.
• Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.
• Optimize claim outcomes through careful vendor management and cost control.
• Negotiate and resolve claims within established authority, balancing efficiency with fairness.
• Foster productive communication and collaboration with internal partners—such as Underwriting, Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants.
• Meet or exceed quality performance benchmarks and service expectations.
• Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience in the insurance field.
• Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims.
• Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation.
• Georgia Adjuster License along with additional state licenses, as applicable.
• Knowledge of construction defect and auto liability laws, rules and regulations.
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail.
• Self-motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership.
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving.
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality.
• Proficient with Microsoft Office Suite and function specific software applications.

Benefits

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO