[Hiring] Claims Specialist II @Mercury Insurance Services, LLC

Role Description

If you’re passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

With ongoing guidance and support, the Claims Specialist II takes the lead in guiding customers through the claims process. You will:

• Investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims.
• Focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders.
• Provide excellent customer service to ensure our customers have a positive experience and feel valued and supported.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Qualifications

• High school diploma or equivalent, Bachelor’s degree preferred
• 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months’ claims adjusting experience, preferred
• Prior experience working in a remote environment is a plus

Requirements

• Must be able to maintain a sedentary position for extended periods.
• Must be able to communicate (electronically and telephonically) with team members, customers, and external parties.
• Must be able to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time.
• Must be able to access and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system.
• Occasionally (Up to 33%): Must be able to bend, stoop, reach, climb, and/or stand to access files, documents, and other equipment.
• Must be able to grasp, open, and close drawers, filing cabinets, and other equipment.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.