[Hiring] Claims Specialist @Brown & Brown Insurance

Role Description

As a Claims Specialist, you are primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through:

• Receiving and transmitting phone calls from retailers and customers alike.
• Responding to emails.
• Creating claims.
• Reviewing documentation.
• Monitoring progress queues.
• Authorizing services to facilitate the repair of furniture.

Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures while demonstrating professionalism with every client.

How You Will Contribute:

• Provide daily inbound and outbound communication coverage (phone, email, etc.).
• Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan.
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls from technicians - document updates and provide any follow-up action required.
• Supporting/performing Intake Specialist functions when required.

Qualifications

• Demonstrated proficiency of Intake process for a minimum of 6 months.
• Successful understanding and completion of Existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.
• Good oral and written communication skills.
• Basic math skills.
• Proficiency at call handling and utilizing “soft skill” techniques.
• Teamwork Orientation.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Description

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.