[Hiring] Claims Specialist @CSAA Insurance Group, a AAA Insurer

Role Description

As a Claims Specialist, Commercial Casualty you will be responsible to resolve all aspects of 1st and 3rd party injury claims of low to moderate complexity for personal lines as well as our commercial claims. Your duties will require you to become licensed in several states as you will be handling claims in a multitude of regions across the nation.

• Manage all claims efficiently and effectively to an appropriate resolution with minimal supervision.
• Handle all aspects of liability injury claims of low to moderate complexity to include all coverage, liability and damage concerns.
• Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims.
• Assist in taking first notice of loss calls (FNOL) and participate in the department phone queue as needed.
• Make coverage determinations and conduct investigative work of a complex nature, advising customers as to accurate course of action related to coverage issues.
• Make appropriate liability determinations based upon the evidence gathered.
• Evaluate any potential for subrogation and initiate an initial notice of subrogation request.
• Develop negotiation strategies to resolve claims effectively and efficiently with insureds, claimants, or representatives of the injured parties.
• Communicate pertinent case facts to a supervisor, manager or committee when appropriate.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Qualifications

• 2+ years of Casualty claims experience OR a minimum of 2 years of claims experience including 1+ year of Commercial claims experience.
• High School / GED or a minimum of 3 years experience in a Casualty claims role within P&C insurance industry.
• Required to acquire and/or maintain multiple Adjuster’s Licenses (state-specific) within the first 90 days of employment and/or job transfer.

Requirements

• 3+ years of Casualty claims handling experience.
• Prior experience with Commercial policies.
• BA/BS in business, insurance or related area.
• Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.
• Capability to complete training and perform the job in a remote setting as required.
• Outstanding interpersonal and strong computer navigation abilities.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible workplace culture.
• Career growth opportunities with leaders and mentors.
• Commitment to inclusion and belonging.
• Focus on sustainability and community resilience.