[Hiring] Cyber & Technology Claims Consultant @The Hanover Insurance Group

Role Description

Our Major Case Unit is seeking an experienced Cyber Claims Consultant to join our growing team. This Fully Remote position offers a competitive salary range of $105,000 to $165,000, based on experience and technical expertise. We are looking for senior-level claims professionals with experience handling Cyber and Technology claims through every stage of the claims process, including:

• Investigation
• Coverage analysis
• Evaluation
• Negotiation
• Resolution

Success in this role requires exceptional technical claims expertise, sound judgment, and the ability to collaborate effectively with a broad range of professionals, including:

• Defense counsel
• Industry experts
• Underwriters
• Agents

The ideal candidate thrives in a challenging environment, embraces complex problem-solving, and is committed to delivering exceptional claim outcomes while protecting the interests of our policyholders and the company.

In this role you will:

• Independently lead complex case investigations and negotiate high-value claims.
• Analyze coverage, liability, and financial exposure, demonstrating mastery in reserving strategy and financial acumen.
• Manage litigation strategy and develop tailored resolution strategies in conjunction with top-flight defense counsel.
• Respond promptly to active cyber events, providing timely support and guidance to customers while addressing urgent needs and facilitating rapid incident resolution.
• Investigate first-party cyber claims, identify the source and cause of the intrusion, and collaborate with insureds, legal counsel, and specialized vendors to contain the incident, minimize its impact, and coordinate an effective response.
• Serve as a subject matter expert (SME) across the claim organization to support the development of other claim professionals through direct mentoring and by modeling ideal adjusting techniques.
• Evaluate training programs and recommend improvements.
• Provide relevant reporting to underwriting and reinsurance and collaborate with underwriting, agents, vendors, and legal teams to improve policy language and refine underwriting risk selection.
• Streamline workflows and correct inconsistencies.
• Contribute to special projects.
• Attend industry events and continuing education seminars to stay current on best practices.
• Build and maintain strong relationships with business partners.

Qualifications

• Bachelor’s degree preferred; equivalent experience accepted. JD preferred or equivalent legal/claims experience. Industry designations (e.g., CPCU, AIC) strongly preferred.
• Minimum of three years’ experience handling Cyber & Technology claims with significant legal, financial, and reputational exposure.
• Experience across both first-party and third-party exposures is preferred.
• Recognized authority in negotiation and resolution of complex claims.
• Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions.
• Proven ability to manage litigation strategy and direct counsel.
• Experience mentoring others and contributing to the development of claims handling standards.
• Strong written and verbal communication skills combined with the ability to simplify complex information and handle sensitive issues with professionalism.
• Ability to draft clear, factual, and objective work product without opinion.
• Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups.
• Highly organized with proven ability to manage complex workflows and competing priorities.
• Strategic thinker with sound judgment and the ability to make informed decisions independently.

Requirements

• Ability to manage a high volume of work is often necessary to meet deadlines.
• Required to work on-site as needed.
• May be required to maintain a reliable, high-speed home internet connection for remote work.
• Ability to work extended hours as business demands require, including evenings or weekends as needed.
• Willingness and ability to travel as necessary for business purposes.
• Ability to sit and/or stand for prolonged periods.
• Proficient in using a personal computer and standard office equipment.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)