[Hiring] Compliance Litigation @Extenteam Client Roles

Role Description

The CLI – Compliance, Litigation, & Insurance Resolution Team Member is responsible for supporting compliance initiatives, incident reporting, case tracking, and resolution while ensuring timely communication with stakeholders and property owners. This role requires a high sense of urgency, strong organizational skills, and flexibility to respond to business needs.

Your Main Responsibilities:

• CLI – Compliance, Litigation, & Insurance Resolution Team Member
  • Collaborate with compliance team to draft closure documents as needed.
  • Develop "how to" modules for closure of recurring issues.
  • CLI cases are assigned to various stakeholders dependent upon the nature of an issue and are expected to be resolved with the highest level of urgency.
  • Utilize documented CLI procedures and report on assigned cases in a timely manner each week.
  • CLI cases shall not be closed without approval from an AFI Principal in conjunction with the CLI Coordinator.
• Incident Report Team Member
  • KPI – response to incident reports within 1 hour of receipt, resolution within 24 hours where applicable.
  • Directly responsible for driving resolution of new incident reports.
  • Collect completed incident reports from Onsite Teams and revise/acquire and add additional information as needed.
  • Email incident reports to applicable Property Owners.
  • Keep Owners informed of challenges AFI is facing on the asset.
  • Ensure necessary remediation is included in reports.
  • Store submitted incident reports in SharePoint under active properties.
  • Participate in Monday morning CLI Work Session to provide updates on any recent/outstanding incident reports and HLS issues.
  • For horrific or extraordinary issues (death, suicide, assault, etc.), an AFI Leader will call the Owner in addition to receiving an incident report.
  • Expectation is that all incident reports will be sent to Owners within 24 hours of receipt.
• Urgency and Accessibility
  • The Owner Issue will regularly require tasks to be completed outside of normal business hours.
  • Have your phone and computer nearby at all times.
  • Be energetic about completing tasks.
• Flexibility
  • Remain flexible as these jurisdictions are subject to change.

Technical Requirements

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Benefits

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization.