[Hiring] Case Manager @Job Duck

Role Description

At Job Duck, we're looking for a highly organized and proactive Virtual Case Manager to support a fast-paced legal team by overseeing the day-to-day progress of multiple personal injury cases. In this role, you'll play a key part in ensuring each case moves forward efficiently by coordinating tasks, monitoring deadlines, and maintaining clear communication with clients and the legal team. You'll thrive if you enjoy managing multiple priorities, identifying potential issues before they become problems, and delivering an exceptional client experience through empathy and attention to detail. This is an excellent opportunity for someone who takes ownership of their work, values collaboration, and enjoys making a meaningful impact throughout every stage of the legal process.

Monthly Compensation: 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Prioritize multiple active cases while maintaining exceptional attention to detail.
• Manage the day-to-day progress of multiple Personal Injury cases from intake through resolution.
• Support the case lifecycle, including client intake, investigation, evidence gathering, litigation support, and settlement preparation.
• Gather, organize, and review case documentation for accuracy and completeness.
• Identify potential issues or delays and proactively communicate them to the legal team.
• Maintain organized and up-to-date electronic case files.
• Assist with administrative and case management tasks to support the legal team and ensure efficient workflow.
• Coordinate and monitor case deadlines, ensuring all tasks are completed accurately and on time.
• Maintain regular communication with clients, providing updates and ensuring a positive client experience.
• Coordinate with attorneys, insurance companies, medical providers, and other parties involved in each case.
• Track case activity and document all communications within the firm's case management system.

Qualifications

• Experience supporting Personal Injury cases is required.
• Experience managing the full case lifecycle, from client intake through investigation, litigation support, and settlement, is highly preferred.
• Ability to manage multiple active cases while maintaining accuracy and meeting deadlines.
• Strong written and verbal English communication skills.
• Comfortable communicating with clients in a professional and empathetic manner.
• Experience coordinating with attorneys, clients, medical providers, insurance companies, and other third parties is preferred.
• Ability to work independently while collaborating effectively with a legal team.

Requirements

• Timezone: CST
• Expected call volume: Approximately 16 to 30 calls per day.

Required Skills

• Experience managing Personal Injury cases.
• Strong case management and project management skills.
• Excellent organizational and time management abilities.
• Detail-oriented with the ability to identify discrepancies and potential issues.
• Outstanding written and verbal communication skills.
• Active listening skills.
• Empathetic and client-focused approach.
• Ability to prioritize multiple deadlines simultaneously.
• Critical thinking and problem-solving skills.
• Ability to work collaboratively within a legal team.
• Professionalism and confidentiality when handling sensitive information.
• Strong follow-up and case coordination skills.

Work Shift

Languages: English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.