[Hiring] Cargo Legal Liability Claims Specialist @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

• Provide expert advice on coverage and perform analysis of coverage-related issues for clients to facilitate the settlement and payment of inland marine and motor truck cargo legal liability insurance claims.
• Act as the primary point of contact for the claimant and the client.
• Claim adjustments in accordance with policy terms and conditions.
• Responsible for handling of inland marine and motor truck cargo legal liability insurance claims from first notification to final claim settlement.
• Dealing with correspondence and file administration including registration and protection of time bars under Bills of Lading.
• Appointing marine surveyors and other experts and then monitoring their output from a technical quality and service point of view.
• Liaising with claimants to assist with investigating the cause of damage, establishing legal liability and collecting all necessary claims documentation.
• Inland marine and motor truck cargo legal liability insurance policy interpretation and advising clients of their liability under the policy of Marine insurance.
• Making recommendations to clients on settlement or otherwise of claims under the Marine policy.
• Preparation of periodic data and trend analytical reports to clients.
• Management of Marine Claims Database and the W K Webster proprietary ClaimsConsole® platform.
• Meeting and where possible exceeding client SLAs to ensure robust audit results.

Qualifications

• Bachelor’s Degree required.
• Active adjuster licenses in the US to handle property and casualty claims or willingness to obtain them as a condition of employment.

Requirements

• Good knowledge and understanding of motor truck cargo claims handling.
• Understanding of US Carmack, liability analysis, policy coverage, and claims practices.
• Strong verbal and written communication skills.
• Ability to exercise independent judgment to solve problems and make sound decisions.
• Attention to detail and a ‘will to succeed’ are equally important attributes.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...