[Hiring] AVP, Commercial Liability Claims @Aon

Role Description

The Assistant Vice President – Commercial General Liability Claims is responsible for providing claims advocacy and account management services to clients involving moderate, complex, and catastrophic claims. The Assistant Vice President is the contact/liaison/advocate between the client, carrier, and NFP. The primary purpose is to assure clients receive exceptional service, maximization of policy coverage, in-depth advice, and claims advocacy in a timely and effective manner. This will be accomplished by adhering to claims procedures, implementation of effective and consistent claims service programs, and direct participation in and oversight of collaborative claims resolution strategies. This position requires significant commercial general liability claims experience, expertise in written and verbal communications, a high level of organization, and the ability to work in an independent setting.

Qualifications

• Bachelor’s degree required; additional insurance certifications and/or legal background are a plus.
• A minimum of 15 years of experience in the commercial general liability claims industry is required.
• Candidates must have held a Senior Claims Analyst role or higher.
• Additional experience in commercial insurance sales, marketing, or other lines of business is considered a strong asset.

Requirements

• Proficiency with general liability insurance products, contractual risk transfer, claims handling and management, and processes.
• Strong understanding of transportation/automobile liability, management liability (E&O, D&O, Cyber, Crime), property, and workers compensation coverages a plus.
• Proven background of working effectively with clients and partners in Claims Analyst, Service, or Management capacity involving complex coverage, litigation, large and catastrophic general liability claims in jurisdictions across the United States.
• High level of organizational skills with proven successful experience in managing multiple tasks and internal/external clients concurrently in a claims setting.
• Demonstrated expertise in written and verbal communications.
• Customer Service – Manages difficult or emotional client situations; responds promptly to client needs.
• Proficiency with using broker-based and carrier claims software applications; knowledge of the EPIC system is a plus.
• Proficiency with all Microsoft Suite of products including Excel, Outlook, Word, and PowerPoint.
• Proficiency in performing web-based meetings and in-person audio/visual presentations to small and large groups.
• Proficiency in coordinating and performing technical claims discussions with internal and external clients.
• Proficiency in coordinating claims audits and reviews.
• Collaboration - Balances team and individual responsibilities.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; can assist with organization and schedules of other people and their tasks.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives may be available