[Hiring] Windows Systems Engineer @A.C. Coy

Role Description

Tier One Technologies is seeking a Windows Systems Engineer with experience in application packaging and endpoint management. This remote Contract-to-Hire position will be originated in Raleigh, NC. Must be a US citizen.

• Contribute to the modernization of the company’s endpoint environment, including Windows 11, Office 365, and other technologies supporting workplace transformation.
• Perform and coordinate endpoint device updates, patching, application packaging, App Store publishing, vulnerability remediation, and pilot testing across the company.
• Support these activities across all teams within endpoint Integration and coordinate with other departments as needed.
• Leverage AI tools to deliver secure, reliable, and modern endpoint solutions, selecting appropriate tools and ensuring responsible data handling.
• Hands-on knowledge of modern Windows, iOS, and Android Operating systems.
• Operate, maintain, and support complex endpoint technology components.
• Develop scripted solutions (PowerShell/VBScript), package applications (Flexera WiseScript/InstallShield), and automate endpoint health remediation.
• Analyze and resolve component-level availability/performance issues; collaborate with vendors to implement approved fixes.
• Track open tickets, documenting every stage, including conversations, GitHub script revisions, time logs, testing schedules, and Tanium target creation for script rollouts.
• Build and maintain specialized knowledge of current and emerging technologies within assigned platforms.
• Provide training and knowledge transfer to less experienced IT team members.
• Deliver user assistance, training, and information sharing.
• Provide customer-facing support across diverse technology components.
• Adhere to formal change and test management procedures.
• Escalate atypical or unexpected findings promptly.
• Create action plans to resolve detected faults and track outcomes.
• Install, test, and implement complex component-level infrastructure changes independently.
• Conduct isolation testing for faulty equipment and software.
• Establish and refine operational processes to deliver world-class technology platforms.
• Utilize associated management systems to operate and monitor platforms.
• Perform capacity and performance analysis; develop and implement optimization recommendations.
• Develop recommendations and implementation procedures for new hardware/software; prepare materials suitable for presentations.
• Document solutions approach comprehensively and maintain troubleshooting records.
• Maintain computer-based documentation and ticket systems to record configurations, track changes/issues, and compile performance data.

Qualifications

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience.
• 8+ years of relevant professional experience.
• Proficiency in PowerShell scripting, with a focus on creating Windows packages within an endpoint environment.
• Experience with Tanium and related endpoint management technologies.
• Proven ability to collaborate across functions and work effectively with diverse teams to achieve shared objectives.
• Strong written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Excellent multitasking and time management skills, with the ability to prioritize and manage multiple concurrent projects.
• In-depth knowledge of distributed system architectures, including hardware and software components.
• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• Effective oral and written communications skills.
• Must be a US Citizen and be able to obtain a Position of Public Trust Clearance.
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.