[Hiring] Voice Engineer II @Leggett & Platt

Role Description

We, at Leggett & Platt Inc., are searching for a Voice Engineer II within our Corporate IT team to help support our business. As a Voice Engineer II you will have the opportunity to support the design, implementation, migration, and operation of enterprise voice and unified communications solutions. Your contributions will have a direct impact on the business by serving as a key technical contributor for voice transformation initiatives, including migrations from legacy PBX, TDM, and analog environments to Microsoft Teams Voice and centralized SIP-based communications platforms.

So, what will you be doing as a Voice Engineer II?

• Support migrations from legacy PBX, TDM, PRI, and analog telephony systems to Microsoft Teams Voice and centralized SIP-based services.
• Assist with implementing approved voice designs, migration plans, technology upgrades, and modernization initiatives.
• Develop and maintain high-level designs, low-level designs, call flow diagrams, network diagrams, migration runbooks, and operational documentation.
• Configure and support Microsoft Teams Phone, including Direct Routing, dial plans, voice routing policies, Auto Attendants, Call Queues, Resource Accounts, and emergency calling policies.
• Administer and maintain AudioCodes SBCs and gateways supporting Direct Routing, SIP trunking, and enterprise voice services.
• Support AudioCodes MP-124 and other gateway solutions used to integrate analog and legacy telephony services into SIP-based environments.
• Assist with migrations and support of analog devices including paging systems, overhead speakers, elevator phones, emergency phones, door phones, alarm dialers, and fax services.
• Configure and support Cisco Unified Communications Manager (CUCM), including SIP trunks, route patterns, translation patterns, calling search spaces, partitions, device pools, and dial plans.
• Support interoperability and coexistence between Microsoft Teams, Cisco UC platforms, AudioCodes infrastructure, and telecommunications carriers.
• Assist with E911 and Dynamic Emergency Calling deployments, testing, location management, and ongoing support.
• Troubleshoot SIP, RTP, SRTP, TLS, voice routing, call quality, codec negotiation, and interoperability issues across voice platforms.
• Analyze SIP traces, AudioCodes logs, CUCM traces, Teams Call Analytics, CQD reports, and packet captures to identify and resolve service issues.
• Support SIP trunk deployments, carrier integrations, telephone number porting activities, and transitions from traditional telephony services to SIP architecture.
• Participate in system upgrades, maintenance windows, firmware updates, testing activities, disaster recovery exercises, and production cutovers.
• Provide Tier I and Tier II operational support and collaborate with network, security, infrastructure, and carrier teams to maintain highly available voice services.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3-5 years of enterprise voice engineering experience.
• Experience supporting Microsoft Teams Voice and Direct Routing.
• Experience administering Cisco Unified Communications Manager (CUCM).
• Experience supporting AudioCodes SBCs and media gateways.
• Experience with voice migration projects involving PBX, TDM, PRI, analog, or SIP-based technologies.
• Strong understanding of:
• SIP
• RTP/SRTP
• TLS
• SIP Trunking
• PSTN Connectivity
• Voice Routing
• QoS
• VoIP Networking
• Experience creating technical documentation, call flow diagrams, and implementation procedures.

Requirements

• Things we consider a plus:
• Microsoft Teams Phone or Teams Voice certifications.
• Experience with AudioCodes Mediant SBCs, MP-124 gateways, and One Voice Operations Center (OVOC).
• Experience with analog-to-SIP and TDM-to-SIP migration projects.
• Knowledge of E911 and Dynamic Emergency Calling.
• Experience with carrier SIP trunk integrations and Direct Routing deployments.
• PowerShell scripting experience.
• Experience using Visio or similar diagramming tools.
• Knowledge of MPLS, SD-WAN, routing, switching, DNS, DHCP, NAT, and firewall concepts.

Benefits

• Medical, dental, and vision benefits
• Paid time off, including vacation and paid holidays
• 401(k) savings plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short and Long-term Disability benefits
• Life Insurance benefits
• Voluntary Benefits and Employee Discounts
• Wellness Programs
• Employee Assistance Program