[Hiring] Salesforce Business Systems Analyst @Big Brothers Big Sisters of America

Role Description

As a direct report of the Senior Product Manager, the Salesforce Business Systems Analyst (BSA) is primarily responsible for analyzing business requirements, designing, and implementing Salesforce solutions, and leading Salesforce initiatives to drive business growth and success for our network of 200+ agencies and the National office. You will work closely with the Senior Product Manager as a member of the Salesforce development and administration team within the Information Technology department of Big Brothers Big Sisters of America (BBBSA) to ensure solutions meet the needs of the organization. BSAs are supporting the life cycle of the solution implementations. The ideal candidate will have an advanced background in Salesforce, business analysis, and project management. The candidate will also possess excellent communication and leadership skills.

Qualifications

• Bachelor's degree in a related field, such as computer science, information systems, or business administration, or equivalent combined work experience.
• A minimum of 3-5 years of relevant experience as a Salesforce Administrator.
• 1-2 years of relevant experience as a Business Analyst.

Requirements

• 3+ Years of Experience in Salesforce.
• Salesforce Certifications, such as Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.
• Salesforce Certifications, such as Salesforce Certified Business Analyst or Salesforce Certified Platform App Builder.
• Advanced understanding of Salesforce platform capabilities, features, and best practices.
• Proficient in Salesforce configuration, including custom objects, fields, flows, validation rules, and other standard and custom Salesforce functionalities.
• Experience in end-to-end implementation of Salesforce CRM itself as well as with different systems.
• Experience with agile development methodologies.
• Active belief and practice in documentation.
• Advanced analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to work effectively with business stakeholders, technology teams, and other stakeholders at all levels of the organization.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced, dynamic environment.
• Ability to work independently and proactively, taking ownership of tasks and driving them to completion.
• Demonstrates enthusiasm towards continued personal/professional development.
• Ability to use project management tools to manage work.

Benefits

• Full Time, Exempt position.
• Remote work approved within the Continental United States only.
• Approximately 5% travel.