[Hiring] Technical Support Specialist @Sompisi

Role Description

My client is transforming healthcare operations through intelligent, data-driven automation. They need a technical, resourceful Technical Support Specialist to manage platform integrations, cloud infrastructure monitoring, and high-level client engineering escalations. This is not a traditional IT desktop helpdesk role. You will act as the primary engineering-adjacent support anchor for the B2B clients. Operating directly within their AWS cloud environment, you will:

• Triage complex data synchronization anomalies
• Monitor system health
• Manage identity integrations
• Translate client-side issues into actionable insights for the core development team

Qualifications

• 2+ years of experience in technical application support, system administration, or an operations engineering role, ideally within healthcare IT or digital health
• Strong familiarity navigating AWS environments
• Hands-on experience debugging RESTful APIs and JWT/OAuth tokens using tools like Postman
• Solid understanding of relational databases with the ability to write basic SQL queries
• Exceptional capability to communicate technical realities to non-technical clients

Requirements

• Act as the Tier 2/3 technical escalation owner for the AI platforms, systematically isolating frontend, backend, or third-party infrastructure faults
• Utilize AWS monitoring tools to track system health, trace logs, and proactively identify performance drops across the cloud-native infrastructure
• Diagnose, test, and resolve issues within RESTful APIs and webhooks connecting platforms to internal client systems
• Support client-side IT admins with Single Sign-On (SSO), SAML, and OAuth setups, while managing secure access controls internally via AWS IAM
• Partner with client-side IT directors during platform deployment, providing technical documentation, onboarding clarity, and data integration configurations

Benefits

• Market Related Contract

Company Description

General company description goes here.