[Hiring] System Administrator @Logicalis

Role Description

Provides operational support for customer infrastructure and cloud environments as a member of Logicalis’ 24x7x365 operations team. Owns technical work across incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution. The role combines hands-on administration with customer communication, accurate documentation, service-level management, and continual improvement.

• Performs structured troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across supported on-premises, cloud, virtualization, backup, and storage technologies.
• Uses available monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance.
• Owns assigned incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or effective escalation.
• Prioritizes work according to customer impact, urgency, service commitments, and operational risk; maintains ownership, clear communication, next steps, and customer-facing updates throughout the work lifecycle.
• Creates, updates, and validates technical documentation, runbooks, knowledge articles, and troubleshooting standards.
• Captures reusable resolutions and identifies documentation gaps for consistent resolution by the appropriate support tier; creates or suggests automations where practical.
• Maintains current knowledge of established and emerging technologies and approaches new tools, platforms, and methods with curiosity, adaptability, and an open mindset.
• Completes required training to develop knowledge and skills needed to support new technologies effectively and apply them responsibly within new service definitions.
• Applies ITIL-aligned incident, request, problem, change, knowledge, and major-incident practices in accordance with customer-specific procedures.
• Documents impact, actions, evidence, decisions, handoffs, and outcomes; participates in root-cause analysis and post-incident review; identifies recurring issues for problem management, monitoring improvement, or automation.
• Maintains current knowledge of supported service offerings, customer environments, service definitions, and applicable service-level commitments.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
• Supports and conducts self in a manner consistent with customer service expectations.

Qualifications

• High school diploma or equivalent required.
• An associate or bachelor’s degree in information technology, computer science, cybersecurity, or a related field is preferred.
• Two or more years of infrastructure or managed services experience in multiple technologies.
• Demonstrated proficiency in at least two technology domains and working knowledge of adjacent domains.
• Relevant experience may include Windows and Linux administration, identity and access, Microsoft Azure and Microsoft 365, virtualization and cloud platforms, enterprise backup and recovery.

Requirements

• Experience using an ITIL-aligned IT service management platform, such as ServiceNow.
• Proficient use of Microsoft Office applications.
• Relevant current associate- or administrator-level certifications are preferred based on assigned technology domains.

Benefits

• Salary Compensation Range: $60,569 to $70,000 per year.
• LogicalisUS Benefits Summary.