[Hiring] System Administrator @Michael Baker International

Role Description

Michael Baker International is seeking a System Administrator to join our Tidal Basin practice supporting Phoenix OneCase (P1C), our configurable grants and case-management platform that powers HUD CDBG-DR disaster recovery programs and broader government grant initiatives. This is a fully remote position open to candidates based anywhere in the United States, with occasional travel expected for client site visits and business development demo support.

• Own platform configuration across two complementary workstreams:
  • Standing up and maintaining production grant programs for live clients.
  • Rapidly assembling proof-of-concept and demo environments that showcase platform capabilities to prospective clients.
• Work closely with the Product Owner, business analysts, and program teams to translate real-world program requirements into working configurations — no custom code required.
• This role is the natural stepping stone toward a Configuration Lead position as the team and platform continue to grow.

Qualifications

• Bachelor's degree in information systems, business administration, public administration, or a related field; equivalent experience will be considered.
• 3+ years administering and configuring a SaaS or low-code/no-code business platform — such as grants management systems, case management systems, Salesforce, ServiceNow, Power Apps, or Dynamics.
• Demonstrated ability to translate business and program requirements into platform configuration without writing custom code.
• Strong documentation habits and comfort owning setup checklists, configuration records, and change logs across complex multi-program environments.
• Ability to listen carefully, ask clarifying questions, and convert nuanced program or stakeholder requirements into accurate, functional configuration.
• Comfortable shifting between production-level change discipline and fast-turnaround demo builds.

Requirements

• Execute end-to-end production project setup in Phoenix OneCase — including portfolio/program/project structure, obligated funding, period of performance, branding, and project-level configuration.
• Build data-driven application forms with conditional logic, validation rules, repeating question blocks, option sets, and help text.
• Configure application workflow — stages, statuses, stage dependencies, denial and withdrawal reasons, QAQC queues, and assignment rules.
• Administer roles and permissions using an additive role design model.
• Validate every configuration in sandbox environments through test applications and seeded data before promoting changes to production.
• Rapidly assemble demo and proof-of-concept environments for prospective clients using reusable configuration templates.
• Maintain a growing library of reusable template configurations representing common program types.
• Serve as the front-line resource for configuration-related troubleshooting across production projects.
• Collaborate with the Product Owner and business analysts to translate program requirements into platform configuration.
• Function as a backup configurator for the Configuration Lead when needed.

Benefits

• Medical, dental, vision insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits