[Hiring] System Administrator @City of Delray Beach

Role Description

This is an advanced internal IT position responsible for Data Security Administration of the City of Delray Beach’s server, application, and endpoint environment. The role emphasizes:

• Cybersecurity operations
• Windows server maintenance
• Microsoft Office 365 email environment
• Endpoint protection
• Enterprise authentication
• Incident investigation and proactive troubleshooting

Work involves daily security patching, incident response, documentation, and continuous improvement of security posture in alignment with City policies and standards. Work is performed under general supervision of the Information Security Manager.

Schedule:

• Monday-Thursday, 10:00 AM-9:00 PM
• This role is fully remote but must be able to be on-site within a 2-hour period if needed for emergencies and incident response.

Qualifications

• Associate degree in information technology, cybersecurity, computer science, or a related field—or equivalent experience.
• A minimum of ten (10) years' experience in IT system administration, security infrastructure, design, operations, and information assurance.
• IT certifications such as CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications are preferred but not required.
• Experience supporting Microsoft servers, desktops, and Microsoft Office 365.
• Familiarity with Azure, Entra ID, Active Directory, and Group Policy.
• Experience patching Windows servers and endpoints and coordinating maintenance windows.
• Experience supporting desktop users and endpoint troubleshooting.
• Familiarity with virtualization platforms (e.g., VMware or OpenShift).
• Basic networking knowledge, including TCP/IP, DNS, DHCP, switching, VPNs, firewalls, IDS, and IPS.
• Familiarity with EDR, XDR, or MDR systems is preferred.
• Demonstrated interest in developing cybersecurity skills.
• Ability to establish and maintain effective working relationships and interact well with colleagues and users.
• Ability to communicate effectively in oral and written form.
• Ability to understand and follow moderate to complex oral and written instructions.
• Ability to manage and prioritize routine, specialized, and complex assignments and problems.
• Ability to organize tasks in a logical and systematic manner.
• Ability to understand and adhere to procedures and policies.
• Skill in supporting and training end-users in the use of multiple applications.
• Skill in using Microsoft Office applications.
• Ability to adapt to an evolving and continually improving environment.

Requirements

• Participate in the on-call rotation and perform off-hours patching/maintenance as required.
• Assist in routine system and network management tasks including Windows System Administration; Change Management; System Updates and Patch Management; Penetration Detection.
• Respond to and investigate security related service desk tickets and incidents and communicate and manage expectations during the resolution of the issue.
• Ensure that IT security best practices and configurations are included in network, desktop, server, wireless, VoIP and mobile configurations.
• Ensure information stored on City computers or networks is not disclosed to unwanted parties or modified inadvertently.
• Audits users/systems to ensure City policies and procedures are being followed and security is maintained.
• Monitor, analyze, and respond to SEIM alerts IDS/IPS events, and security bulletins to identify threats and vulnerabilities.
• In the event data is compromised, repair the damage, and take measures to seal the security hole that enabled the data compromise.
• Support and administer Mobile Data Management, Web Content Filtering, Email Security, Wireless Connectivity and Web-based Applications.
• Evaluate new technologies and stay current with industry trends to recommend improvements.
• Make recommendations to management on enhancements to existing and new security hardware, software, or related tools.
• Assist in evaluating, planning, configuration, and implementation of new/existing security applications/tools.
• Teach and educate City employees with Information Technology (IT) related security issues to heighten security awareness.
• Follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software.
• Adheres to ITIL and ITSM practices.
• Participate in the team’s on-call support rotation.
• Mentor / cross-train team members on existing and new/emerging technologies.
• May assist all IT staff positions.
• Fosters positive employee relations and employee morale on a City-wide basis.
• Other duties as assigned.

Benefits

• Flexibility is required to occasionally change schedules between 4X10 and 5X8 as needed by the Department.
• Participation in an on-call after-hour, rotation is required.
• Occasional after-hours or weekend work may be required to assist with a security incident or perform maintenance tasks.

Company Description

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services.

The City of Delray Beach is a Non-Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment.