[Hiring] Support and Administrators for Intune, Defender @AlmavivA de Belgique

Role Description

We are looking for an intermediate level profile for daily operational support and administration for Microsoft cloud services such as SharePoint, OneDrive, Intune, and Defender. The roles involve:

• Handling incoming tickets.
• Creating documentation on the existing infrastructure.
• Supporting the Platform Manager in creating governance policies.
• Monitoring and change management of new features released by Microsoft.
• Collaborating with administrators of other Microsoft 365 services to ensure smooth platform operations.

Daily Operations and Ticket Management for SharePoint, Intune, Defender, Purview, OneDrive, Copilot:

• Efficiently manage and resolve daily support tickets related to the Microsoft services, ensuring timely and effective issue resolution.
• Monitor platform performance and escalate issues when necessary, with Microsoft.
• Workload report and ongoing tasks within the team meetings (weekly).
• Use of PowerShell to update system configurations when applicable.

Documentation:

• Create and maintain documentation of the current infrastructure.
• Ensure documentation is up-to-date and accessible to relevant stakeholders.
• Update documentation based on the new features released by Microsoft, including material for change management.

Platform Support:

• Provide ongoing technical and operational support to the Platform Managers.
• Assist in platform migrations and configuration changes.

Administration of Microsoft 365 platforms:

• Administer SharePoint, OneDrive, Intune, Defender, Purview, and Copilot.
• Coordinate with administrators of other Microsoft 365 services (e.g., Teams, OneDrive, Exchange) to ensure integrated platform support.
• Participate in cross-functional meetings and contribute to platform-wide initiatives.
• Handle tickets of other Microsoft services that are introduced under the responsibility of Digital Workplace service (e.g., Microsoft Bookings, Viva Insight, Purview or other Microsoft 365 applications).

Continuous Improvement:

• Identify opportunities for automation and process optimisation.
• Propose improvements to enhance user experience and platform efficiency.

Qualifications

• Endpoint Management – Microsoft Intune
• Security Operations – Microsoft Defender Suite
• Virtual Desktop – Azure VDI
• Identity & Access (Supporting Scope)
• Cross-Platform & Operational Tasks

Requirements

• Ability to design, deploy and troubleshoot modern endpoint management.
• Hands-on experience with endpoint security, threat detection, and response.
• Ability to deploy and operate scalable virtual desktop environments.
• Strong understanding of identity as the control plane.
• Document solutions and maintain operational runbooks.
• Adhere to IT Service Management (ITSM) best practices.
• Comply with the organisation’s security policies and data protection regulations.

Benefits

• Delivery mode: Remote (from EU Countries)
• Only EU Citizens