[Hiring] Supervising Systems Analyst @Bay Area Air District

Role Description

Join an agency committed to creating a healthy breathing environment for every Bay Area resident while protecting and improving public health, air quality, and the global climate!

The Air District is seeking a Supervising Systems Analyst to join the Infrastructure & Operations Section of the Information Services Division. This is an open recruitment for one (1) full-time, represented position.

Under the general direction of the Manager of Infrastructure & Operations, the incumbent will supervise the Infrastructure & Operations Team, providing critical IT services and support to software development teams and program areas advancing air quality science and engineering. The incumbent will oversee key IT infrastructure projects, ensure operational excellence, and drive strategic initiatives to modernize the district’s technology landscape.

This role requires thorough knowledge of IT operations and best practices. Key responsibilities include:

• Creating and improving operational support processes
• Ensuring excellent customer service
• Delivering reliable and innovative IT solutions

Duties are typical for jobs in the class and include:

• Assigning, supervising, reviewing, and evaluating the work of staff
• Participating in staff selection, preparing performance evaluations, and providing training and professional development for assigned staff
• Overseeing the design, implementation, and maintenance of complex IT systems, including hardware, software, and network infrastructure
• Ensuring system performance, reliability, and security through proactive monitoring and maintenance
• Overseeing IT projects from inception to completion, including defining objectives, timelines, and resource requirements
• Coordinating with stakeholders to ensure project deliverables meet organizational needs
• Developing and enforcing IT policies, procedures, and best practices to enhance operational efficiency and compliance
• Staying current with industry trends and recommending updates to policies and systems
• Providing high-level technical support to resolve complex IT issues
• Overseeing the escalation process and ensuring timely resolution of critical incidents
• Assisting in developing the IT budget, including forecasting costs for hardware, software, and services
• Evaluating and procuring IT solutions, negotiating contracts and managing vendor relationships
• Coordinating with other departments to identify IT needs and deliver appropriate solutions
• Preparing and delivering reports, presentations, and technical documentation
• Overseeing the implementation of DevOps practices, including CI/CD pipelines and infrastructure automation
• Ensuring efficient deployment processes and reducing operational overhead through automation
• Implementing and enforcing cybersecurity policies to protect organizational data and systems
• Ensuring IT systems comply with relevant regulations and standards
• Performing other related duties as assigned

Qualifications

• Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field
• Four years of experience in systems analysis, design, and IT project management, including at least two years in a leadership or supervisory role
• Any combination of education and experience that provides the necessary qualifications will be considered

Requirements

• Technical expertise in at least one of the following domains: Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services
• Experience leading or serving as a senior technical contributor in an enterprise IT operations, infrastructure, platform engineering, or systems administration environment
• Strong analytical, organizational, customer service, and interpersonal skills
• Ability to communicate effectively with technical and non-technical stakeholders
• Ability to establish and maintain effective working relationships in a diverse and collaborative environment
• Ability to adapt to changing priorities and organizational needs

Benefits

• Commitment to fostering a workplace that values diversity and promotes cultural awareness
• Prioritization of employee engagement through a collaborative and inclusive environment
• Emphasis on pay equity and equitable compensation structure
• Support for work-life balance and employee well-being

Company Description

The Bay Area Air District is a regional government agency committed to achieving clean air to protect the public's health and the environment. The Air District accomplishes this goal through regulation of industrial facilities and various outreach and incentive programs designed to encourage clean air choices.

The Air District's jurisdiction encompasses all of seven counties - Alameda, Contra Costa, Marin, San Francisco, San Mateo, Santa Clara, and Napa, and portions of two others - southwestern Solano and southern Sonoma.